Regional Director — Food

• Manage Accountability - Ensure team OKRs are met, reporting to Program Managers and Service Partners within the region
• Own Partner SLAs & SOWs - Oversee Service Level Agreements (SLAs) and Statements of Work (SOWs) for operations, maintaining site performance standards
• Partner Communication - Manage all communications with partners regarding site performance and operational updates
• Quarterly Business Reviews - Lead Quarterly Business Reviews (QBRs) with Service Partners to assess performance and drive improvements
• Stakeholder Accountability - Hold all stakeholders accountable to partner scorecards, SLAs, and any associated bonuses or penalties
• Budget Ownership - Own and manage the region’s operational budgets for the Food @ Meta Global Team
• Project Design & Openings - Lead new project design in collaboration with Meta teams for new openings and campus design needs
• Campus Approach - Own and implement the overall Meta campus approach for each site in the region

• Skilled at managing multiple stakeholders and balancing diverse interests
• Proven leader of people, able to lead from afar and guide teams to success
• Dynamic communicator, able to clearly disseminate and convey key initiatives throughout their organization and partner organizations
• Strong understanding of financial management and operational budgeting
• Ability to manage multiple partners and expectations simultaneously
• 10+ years of experience in food and beverage operations, preferably in a corporate or large commercial environment (restaurants, hotels, stadiums, or similar)
• Experience managing regional or multi-site operations, including oversight of budgets and financial performance
• Proven track record of leading and developing teams, including remote leadership
• Strong understanding of vendor management, SLAs, and SOWs
• Demonstrated ability to drive accountability and performance through scorecards and business reviews
• Excellent communication and interpersonal skills, with experience managing multiple stakeholders and partners
• Financial acumen and experience managing operational budgets
• Ability to travel as required by the role

Experience with project design and campus openings is a plus