CrawlJobs Logo

Regional Customer Relations Manager

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Nottingham

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

40000.00 - 45000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Regional covering the Midlands working on 2-3 focus homes at a time. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in increasing occupancy. The successful candidate needs to be self motivated and have experience in both enquiry generation and conversion.

Job Responsibility:

  • Work closely with Home Managers and home team to achieve or exceed occupancy and average weekly fee targets
  • Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting
  • To be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the resident’s needs, and answering customer queries
  • To manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly
  • To promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities. Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home
  • To develop and run home events to attract key stakeholders and prospective clients to show case the home and its key USP's
  • Providing guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience
  • Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers
  • Establishing a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals
  • Ensuring the home has a presence on all LA contract bed frameworks to establish, maximise and covert all block and spot bed purchasing opportunities
  • Identify and build partnerships and working relationships with key referral partnerships i.e Trusted Care, Autumnia etc
  • To achieve and exceed all sales KPI's

Requirements:

  • sector experience
  • proven successful track record in increasing occupancy
  • self motivated
  • experience in both enquiry generation and conversion
What we offer:
  • Highly competitive monthly commission scheme - paid per admission
  • Quarterly bonus scheme - occupancy growth target
  • Mileage Reimbursment
  • Car Allowance
  • Flexible pay - Wagestream
  • Free DBS
  • Comprehensive benefits package

Additional Information:

Job Posted:
January 05, 2026

Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Regional Customer Relations Manager

Regional Sales Manager

Under limited guidance, is responsible for new business development activities w...
Location
Location
United States , Dallas, Fort Worth
Salary
Salary:
80000.00 USD / Year
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree or equivalent work experience
  • Three to five years’ experience in system selling
Job Responsibility
Job Responsibility
  • Meets or exceeds annual revenue budgets and operates within annual expense budgets
  • Identifies economic buyers within account prospects to engage, identify needs, and present Imperial’s program differentiation
  • Develops and implements a sales plan for each account prospect to maximize our opportunity of closing, which is consistent with company objectives
  • Communicates sales plans and progress to Inside Sales and Sales Support personnel in writing in a timely manner to ensure proper support of account activity
  • Maintains a high level of customer satisfaction with developed customers and test shops
  • Communicates with the Marketing department regarding new products, sales promotions, pricing, new and existing market leads, as well as our competitors' sales strategies and offerings
  • Develops and maintains and account record for each customer and major prospect
  • Escalates major issues to upper management within Imperial
  • Participates in the development of an annual sales and expense budget responsible for monitoring variances and reporting trends
  • Completes proper paperwork and reporting documents in a timely fashion as requested
What we offer
What we offer
  • $25,000 first year bonus guarantee
  • Fulltime
Read More
Arrow Right

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...
Location
Location
United States , Chicago
Salary
Salary:
96000.00 - 144000.00 USD / Year
gofundme.com Logo
GoFundMe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mission-driven: deep empathy for customers and a passion for helping people
  • Leader of leaders: ability to manage, empower, and develop managers
  • Customer-first advocate: apply a customer-centric mindset in decision making
  • Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
  • Data-driven & analytical: comfortable utilizing data insights and driving metric results
  • High emotional intelligence: empathetic leader who models calm decision-making and builds trust
  • Skilled communicator: effective communicator with ability to influence and adapt style
  • Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
  • Collaborative & inclusive: skilled at building cross-functional partnerships
  • 6+ years in customer support or customer operations
Job Responsibility
Job Responsibility
  • Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
  • Co-own & strategically drive Care’s performance metric outcomes
  • Demonstrate extreme ownership in curating weekly & monthly KPI assessments
  • Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
  • Act as a regional escalation point for high-risk or sensitive customer issues
  • Own recruiting efforts, alongside cross-functional partners, as it relates to region
  • Spearhead recurring team meetings & communications
  • Partner with global head to help inform Care’s global vision & strategy
  • Help to bring Care’s vision to life in the day-to-day
  • Own creation of a region-based strategy & execution for Care
What we offer
What we offer
  • Competitive pay
  • Comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs
  • Fulltime
Read More
Arrow Right

Director of Government & Customer Relations

Responsible for the local and regional government affairs and customer relations...
Location
Location
United States , Cleveland
Salary
Salary:
147521.00 - 191777.00 USD / Year
engagecleveland.org Logo
Engage Cleveland
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must possess a bachelor’s degree preferably in Political Science, Public Policy, Public Relations, Communications, Public Administration or a closely related field
  • Candidate must possess ten (10) years of experience in government affairs and/or community or public relations
  • Experience must include five (5) years of supervising, managing, and/or leading people, projects, and/or processes
  • Candidate must possess a valid driver’s license with a driving record in accordance with the Sewer District’s acceptable guidelines
  • Candidate must have the ability to fully learn the work and strategic direction of the Sewer District and communicate it to a variety of audiences
  • Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities
  • Candidate must possess strong team leadership and people management skills
  • Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources
  • Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement
Job Responsibility
Job Responsibility
  • Develops and oversees the execution of strategic goals for the government affairs and customer relations functions based on the objectives of the Sewer District
  • Builds and maintains local and regional relationships including elected officials, government administrations, community and business stakeholders to foster two-way communications
  • Represents the Sewer District at events with local and regional government agencies, community stakeholders, local and national organizations
  • Advises all departments regarding the Sewer District’s interest in local government affairs
  • Facilitates internal communications between relevant departments to maintain coordinated Sewer District-wide government affairs activities
  • Oversees the department’s workforce development programs and student initiatives, including all associated contracts
  • Leads and coaches program managers as needed
  • Oversees customer relations communication channels for effective, seamless and targeted approach to customer contact at all levels
  • Monitors customer relations results and metrics
  • Leads, directs, supervises and coaches the department managers and staff to achieve performance goals
What we offer
What we offer
  • Health Insurance Coverage
  • Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans)
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Free Parking at our facilities
  • Corporate Discounts
  • active Health & Wellness Program that promotes a life/work balance
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

You will join our global Commercial team, and champion uncovering and developing...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
elliptic.co Logo
Elliptic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive Customer Success experience managing, retaining and leading expansion opportunities
  • Experience working with a broad set of customers across the region
  • Experience creating and working with data flow diagrams of payment schemes and architecture
  • Ability to understand the customer’s business model and how digital assets fit into their strategy
  • Ability to analyse customer usage and engagement data to identify trends and opportunities for additional services
  • Ability to manage difficult client relationships, such as churn or downsell conversation
  • Ability to evaluate customer needs and preferences in relation to pricing, product terms and conditions
  • Collaborative mindset, and experience working with a larger account team
  • Ability to address problems immediately and work across functions to solve problems
  • Enjoy working with pace and energy, building team spirit
Job Responsibility
Job Responsibility
  • Champion uncovering and developing new commercial opportunities within our base of existing customers
  • Manage a nominated list of customers, mainly Enterprises
  • Drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio
  • Manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals
  • Deliver profitable revenue growth and >100% net account retention for named accounts
What we offer
What we offer
  • Competitive salary
  • Share Options
  • Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
  • Health insurance
  • Personal training budget
  • Laptop + equipment you need
  • Home office allowance
  • Full access to Spill Mental Health Support
  • Fulltime
Read More
Arrow Right

Regional General Manager

The Regional General Manager is a high-impact leadership role responsible for ov...
Location
Location
United States , Odessa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
  • Minimum of 7–10 years of progressive experience in multi-unit restaurant management
  • Strong financial acumen, with demonstrated success in managing P&L statements and driving profitability
  • Exceptional leadership and team-building skills
  • In-depth knowledge of restaurant operations, including customer service, inventory management, and compliance requirements
  • Strong analytical skills
  • Excellent communication and interpersonal skills
  • Highly organized, with effective time-management and decision-making abilities
  • Willingness to travel frequently within the region
  • Flexibility to work evenings, weekends, and holidays as needed
Job Responsibility
Job Responsibility
  • Oversee daily operations across multiple restaurant locations
  • Monitor and analyze key performance metrics
  • Ensure compliance with health, safety, and legal regulations
  • Develop and manage regional budgets
  • Identify and implement strategies to optimize profitability
  • Recruit, train, and mentor General Managers
  • Champion a customer-first philosophy
  • Collaborate with corporate leadership to align regional operations with broader company objectives
What we offer
What we offer
  • Competitive compensation
  • Performance-based incentives
  • Opportunities for advancement
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy