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Wells Fargo is seeking a Regional Coach with National Branch Growth & Enablement as part of Consumer, Small & Business Banking. This role will be responsible for improving branch network performance (productivity, efficiency, customer experience) primarily through the delivery of scalable workshops, along with targeted coaching (new DMs), all focused on management routines, behavior skill development, affluent, small business and partner product activities
Job Responsibility:
Deliver Workshops
Coordinate logistics and facilitate pre-developed workshop content in person (and at times virtually), to support skill, knowledge, and execution of the Behavior Framework, Management Cycle, affluent activities, small business, partner products, and other priority topics
Topics will be determined according to local business opportunity and/or national focus as directed by NBN leadership
Coach Select DMs
Conduct branch visits to coach the behavior framework, management cycle, and affluent activities with select DMs (i.e. new DMs identified by Region Executives) to support their understanding and execution of the behavior framework, management cycle, affluent priorities, small business priorities, and other focus areas
Support Branch leadership in identifying opportunities and providing feedback
Identify opportunities and align with Regional Executives and District Managers, leveraging workshop/branch observations and feedback to implement simple actions to boost success
Lead resource in how to effectively execute and leverage behavior framework, management cycle, affluent, basic small business activities, and referrals to other partner products
Support district managers in facilitation of District Manager-led Branch Manager meetings
Consulted by Regionals and District Managers on performance evaluations for Branch Managers and other bankers
Support customer and employee-facing pilots and rollouts as needed, including gathering feedback and learning what works/what doesn’t
Requirements:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven ability to coach others, driving behavioral change and large-scale training intrinsics
Strong coaching, partnership, and influence skills to guide prioritization and effective skill execution at multiple levels (without direct authority)
Ability to communicate the why, show coach, practice, and guide effective behavior execution to support employee development and success
Proven written, oral, and presentation skills, including dynamic and engaging workshop facilitation to drive employee knowledge and skill
Knowledge of behavioral framework and how to drive performance in branches
Expert understanding of the behavior framework, management cycle, and affluent activities, and how each leads to improved customer experience and business growth
Understanding of the Branch P&L/scorecard and how to identify areas for improvement
fluent in data and prioritization of opportunities based on impact
Broad understanding of how the bank branches operate
Highly organized in order to deliver in a dynamic environment with competing priorities
Highly organized with strong detail orientation, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
Effectively self-manage, using effective organizational capabilities and stakeholder engagement, managing simultaneous efforts while remaining agile to emerging priorities