Regional Coach Senior Manager, Wells Fargo

Wells Fargo

Location:
United States, Smyrna

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Job offer has expired

Job Description:

Wells Fargo is seeking a Regional Coach Senior Manager for National Branch Growth & Enablement, within Consumer, Small & Business Banking, to lead a team of Regional Coaches in delivering workshops, coaching, and supporting branch leadership to create growth through behavior change. Responsibilities include coaching Regional Coaches, conducting branch visits, supporting branch management routines, and identifying opportunities for performance improvement. The role also involves team development, fostering diversity, and monitoring budgets.

Job Responsibility:

Observe planning and oversee workshop delivery by Regional Coaches
Provide coaching, development and feedback to the Regional Coaches through participating in regional coach routines
Solicit feedback through workshop surveys and from RE, DM to inform on effectiveness of the Regional Coach in their routines
Actively participate and contribute to assigned workstreams building workshops and other content
Occasionally lead workshops
Conduct branch visits to coach the behavior framework, management cycle, and affluent activities with select DMs and REs
Support Branch leadership in identifying opportunities and providing feedback
Identify opportunities and align with Division and Regional Executives and District Managers
Develop Regional Coaches to identify opportunities and provide feedback
Ensure that district managers are supported by Regional Coaches in facilitation of District Manager-led Branch Manager meetings
Consulted by Division, Regional and District Managers on performance evaluations
Support of Division Executive and Region Executives through participation in Manager routines
Monitor organizational budget and manage expenses
Identify and develop high potential talent with lens for diversity
Build an engaged and diverse team and cultivate an inclusive environment
Develop and accelerate Regional Coaching team skills for acceleration of performance in supported regions

Requirements:

6+ years of Business Growth Strategy experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of Management experience

Nice to have:

Knowledge of behavior framework and how to drive performance in branches
Expert in understanding of the behavior framework, management cycle, and affluent and small business activities, and how each leads to improved customer experience and business growth
Understanding of the Branch P&L/scorecard and how to identify areas for improvement
fluent in data and prioritization of opportunities based on impact
Broad understanding of how the bank branches operate
Proven ability to coach/manage others, driving behavior change and large-scale training intrinsics
Strong coaching, partnership, and influence skills to guide prioritization and effective skill execution at multiple levels (without direct authority)
Ability to communicate the why, show coach, practice, and guide effective behavior execution to support employee development and success
Proven written, oral, and presentation skills, including dynamic and engaging workshop facilitation to drive employee knowledge and skill
Highly organized in order to deliver in a dynamic environment with competing priorities
Highly organized with strong detail orientation, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
Effectively self-manage, using effective organizational capabilities and stakeholder engagement, managing simultaneous efforts while remaining agile to emerging priorities

What we offer:

Travel reimbursement
Dynamic work environment
Equal opportunity employer

Additional Information:

Job Posted:
May 07, 2025

Expiration:
May 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Regional Coach Senior Manager