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Regional Cluster Property Management Lead

France, Paris · Job Posted February 21, 2026
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Job Description

The Regional Cluster Property Management Lead (RCM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the appropriate EMEA Operations Director. In this capacity, the jobholder will be the person responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting across multi regions. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency, and risk management. The Regional Cluster Property Management Lead has accountability for delivering on the regional financial P&L and its management within the IFM business. The RCM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

Job Responsibility

  • Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery
  • Understand the client’s key business drivers and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables
  • Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency
  • Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey
  • Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global management
  • Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
  • Develop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account
  • Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
  • Maintaining the Governance and reporting rhythm of the account
  • Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable
  • Responsible for collection of fees from client and tracking of outstanding payments
  • Be responsible for achievement of the agreed financial targets for the account
  • revenue, expenses, and debtors targets
  • Meet the agreed growth targets for the account
  • Undertake the management and co-ordination of small projects across the portfolio of properties
  • Engage additional project management support through JLL for Larger project activities providing liaison to the client and project management teams
  • Support the account transaction team with local discussions and implementation of new sites
  • Act a key stakeholder from property management for D&C projects within region and ensure seamless handover from D&C to Property Management

Requirements

  • Must be fluent in English, multilingual would be preferable
  • Excellent organisational skills
  • Strong interpersonal skills with training experience to guide multifunctional & multi region teams
  • Excellent PC skills, proficient in Microsoft Word and Excel
  • Interest in continuous improvement and development of new technologies
  • Identify opportunities to cross-sell services
  • Responsible for direct management of all resources involved in the delivery of services
  • Prepare and implement a Succession Plan for the account
  • Responsible for the implementation of technology systems to support service delivery and ensure the required reporting from the systems
  • In conjunction with the regional client representative, implement global standard operating procedures and processes for the account
  • Develop, implement, and manage all regional initiatives and programs for the account
  • Drive client specific initiatives such as, benchmarking, and best practices
  • Source, transfer and implement best practices to the account
  • Prepare account reporting, driving consistency in each country
  • Ensure adherence to the contract
  • Responsible for the achievement of Account Key/Critical Performance Indicators (K/CPI’s), service levels and other measures as contract
  • Implement and manage the change control process
  • Manage the governance process for the account
  • Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the health and safety guidelines
  • Proactively involved in ensuring that services are reviewed, and refinements made to enhance these services
  • Develop a close working relationship with all the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service
  • Ensure all Vendor KPI’s are upheld
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