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Regional Client Manager

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Allied Universal®

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Location:
United States , Charleston

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Category:
Sales

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Contract Type:
Not provided

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Salary:

60000.00 USD / Year
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Job Description:

Allied Universal® is hiring a Enterprise Account Client Manager. The Enterprise Account Client Manager (EACM) is responsible for the day-to-day operational management of an assigned client portfolio within Enterprise Accounts.

Job Responsibility:

  • Act as the primary client contact for the assigned Enterprise Account
  • Utilizing enterprise, branch, and corporate resources, define, address, and resolve all client issues
  • Ensure all post requirements are current and complete at assigned portfolio
  • Ensure staff at assigned portfolio accounts meets all client and company standards
  • Assist the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts, Ops in coaching, developing, and training site staff
  • Directly responsible for new account startups and transitions
  • Attend and actively participate in management meetings within region
  • Observe operations and make suggestions for improved efficiency as appropriate
  • Weekly travel to sites within West Virgina territory, depending on the needs of the business, up to 75% of the time
  • Must be available to work second and third shifts, including weekends, and participate in an on-call rotation as needed
  • Maintain compliance with client requirements
  • Review background submissions and submit applicants for badging
  • Ensure all required client training is being completed
  • Maintain site-specific post orders/read files
  • Review scheduling activity report (SAR) weekly to avoid invoicing errors
  • Manage Remote CCTV Audit and client guard tour systems
  • Facilitate service issue action plans as needed

Requirements:

  • High school diploma or equivalent, or a minimum of five (5) years of work history in any field
  • A minimum of three (3) years of security management experience
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
  • Professional, articulate, and able to use good independent judgment and discretion
  • Proven ability to maintain correspondence, discussions, and materials in strictest confidence
  • Outstanding oral and written communication skills
  • Ability to successfully interact at all levels of the organization, including with clients

Nice to have:

  • Bachelor’s Degree in Criminal Justice, Business, or another related field
  • Prior experience in law enforcement and/or military
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Eligibility for our retirement plans
  • Eight paid holidays annually, five sick days, and four personal day
  • Vacation time offered at an accrual rate of 3.08 hours biweekly

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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