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Regional Banker/Teller

PNC Financial Services

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Location:
United States of America , Florence

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Regional Banker/Teller within PNC's Retail organization, you will be based in Florence, KY. Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

Job Responsibility:

  • Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet
  • participates in proactive sales and service activities and identifies referral opportunities
  • collaborates with ecosystem partners to grow customer's share of wallet
  • positions PNC solutions to drive new revenue and customer loyalty
  • drives proactive sales conversations through internal and outbound interactions with a defined sales process
  • delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
  • leverages ecosystem partnerships to acquire, expand and retain relationships
  • creates customer loyalty and grows customer share of wallet through a differentiated customer experience
  • performs lobby engagement activities to connect with customers and position PNC products to meet their needs
  • educates customers on options for managing financial transactions by leveraging technology, tools and resources
  • applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
  • manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
  • demonstrates a heightened scrutiny to identify and avoid loss
  • ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements:

  • 1+ years of related experience
  • high school diploma or GED
  • related experience or product knowledge to accomplish primary duties
  • knowledge of banking products
  • digital awareness
  • effective communications
  • managing multiple priorities
  • matrix management
  • problem solving
  • prospecting
  • retail lending
  • selling
  • understanding customer needs
  • accountability
  • banking
  • client loyalty
  • customer experience (CX)
  • customer service
  • identifying opportunities
  • leveraging technology
  • proactive sales
What we offer:
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year
  • between 15 to 25 vacation days each year, depending on career level and years of service

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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