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Regional Aftersales Manager - APAC

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Lotus UK Manufacturing

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Location:
Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role will be responsible for Asia-Pacific countries on a permanent basis. Reporting to the Head of After Sales, the Regional Aftersales Manager is responsible for providing business / customer service support, either remotely or hands on, to end user customers via our authorized dealer network. This role will be responsible for guiding the business to the planned business targets and any customer complaint resolution. This also include providing on-field support for any Lotus product related matters including Warranty, Customer Services, Quality, new model launches, service and recall campaigns and promotional events.

Job Responsibility:

  • Manage the after-sales business performance for the relevant region
  • Analyse business results and derive future business potential, new revenue and profitability streams, market activation fields and white spots
  • Conduct business discussion on the strategic development of the markets in the relevant region (medium and long term) and create a long-term after-sales business development strategy
  • Ensure after-sales customer satisfaction for the region
  • Conduct regular market visits and perform dealer audits
  • Creation of processes and guidelines to optimize technical inquiries
  • Support Lotus Retailer Partners in the resolution of customer issues
  • To keep pace with the latest technical developments in the automotive industry & all Lotus product information
  • Assist with the Over-The-Air software rollout to the end-customers
  • Assist with the rollout of service campaigns from the technical team
  • Review and approve warranty claims from Lotus Retailer Partners
  • Conduct annual warranty claim parameters review for Lotus Retailer Partners
  • Conduct various audits as required by the business
  • Support with the setting up of new Lotus Retailer Partners
  • Assist with vehicle / parts / aftersales homologation as and when required

Requirements:

  • Degree level in a business discipline (Mechanical, automotive or similar) is an advantage
  • Good knowledge of regional dealer network
  • Work experience in a car dealership/workshop, OEM experience (manufacturer, NSC, regional office) is an advantage
  • At least 7-10 years of proven experience in the automotive industry in technical areas, retail and/or regional office
  • Understanding of the entire after-sales process in a workshop from customer reception to workshop processes / parts supply / warranty processes and bodyshop
  • Good communication skills are essential, specifically the ability to communicate detailed instructions with technical and non-technical staff from different markets
  • Ability to speak and write English at a business level
  • A customer centric approach to every aspect of aftersales operations
  • Consistently deliver on promises and commitments
  • Willing to engage directly with end user customs in sometimes challenging and sensitive situations
  • Accurate and concise report writing and proficient use of Excel/Word/PowerPoint
  • Must be prepared to travel at short notice (Travel requirement: 25% - 50%)
  • Must hold a full, clean driving licence
  • Role will be based in Singapore

Nice to have:

  • Knowledge of common automotive materials, their properties, and manufacturing processes and techniques
  • Able to speak Mandarin is a plus

Additional Information:

Job Posted:
March 18, 2026

Work Type:
Hybrid work
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