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Regional Administration Lead – Empower therapists, support clients, drive excellence! In this influential role, you’ll work closely with senior leadership to deliver business objectives, strengthen clinic performance, and maintain nationally consistent operational standards. You’ll oversee and support Senior Therapy Coordinators and Therapy Coordinators, ensuring they apply ESA processes effectively and deliver an exceptional client experience every day.
Job Responsibility:
Work closely with senior leadership to deliver business objectives, strengthen clinic performance, and maintain nationally consistent operational standards
Oversee and support Senior Therapy Coordinators and Therapy Coordinators
Ensure clinics operate smoothly through strategic scheduling, proactive workload management, and optimising therapist productivity
Monitor reporting assets, complete regular file audits, oversee administration queues, and ensure accurate invoicing and billing across NDIS, Medicare and private funding streams
Drive quality, compliance and performance to achieve key targets, including client satisfaction, schedule efficiency and billing accuracy
Safeguard safety and wellbeing across clinics through adherence to WHS requirements, risk prevention and incident reporting
Requirements:
Minimum three years’ administration experience
Proven success leading administration teams
Highly developed organisational skills and the ability to prioritise in a dynamic environment
Strong communication skills and an empathetic, client‑centred approach
Ability to collaborate with leadership, therapists and clients
Demonstrated capability in delegation, scheduling and workload management