Regional Administration Assistant

• Providing day-to-day administrative support to the Senior Regional Administrator
• Delivering general office and membership administration support, including internal and external communications using a range of IT and media systems
• Maintaining accurate databases, records and filing systems, both electronic and manual
• Developing and maintaining a strong working knowledge of the membership system, including producing reports as required
• Carrying out receptionist duties and acting as a first point of contact for visitors and callers
• Answering telephone calls professionally, taking accurate messages and responding effectively to routine enquiries from members, representatives and external contacts
• Welcoming and assisting visitors in a polite and professional manner
• Managing incoming and outgoing post and emails, including preparing correspondence and distributing communications efficiently
• Proactively handling queries and communications to ensure timely resolution and effective service delivery
• Building positive working relationships with colleagues and team members to support wider organisational objectives

• Excellent organisational and administrative skills
• Strong communication and interpersonal abilities
• Good working knowledge of Microsoft Office and general IT systems
• The ability to manage multiple tasks and work efficiently under pressure
• A professional, approachable and team-focused attitude
• Experience in office administration or customer/member support is desirable

Experience in office administration or customer/member support is desirable