Regional Account Manager Job at 360 Resourcing Solutions (Brighton)

Job Description

Working with education establishments and sports clubs, you will be responsible for promoting, selling and account managing the portfolio of events across Europe and the UK. We are a specialist in the school sports and coaching events market, and you will be responsible for delivering growth across our premier events in Spain and Holland. We are passionate about being the best in our industry and pride ourselves on our high level of customer service and satisfaction via our end-to-end customer journey.

Job Responsibility

Proactively engage with customers via phone, email and/or video calls
Develop, grow and manage your own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries
Handling all aspects of the booking to deliver a seamless, personalised service
Converting direct, business to business and marketing generated enquiries to sales and initiate follow-up procedures to ensure successful conversion
Accurate use of our HubSpot CRM system in a timely manner. Creating and updating new customers, opportunities, maintaining hotlists and favourite lists
Using our inhouse reservation and quote presentation systems to prepare quotes for customer enquiries in an accurate and timely fashion
Have the ability to negotiate and deal with sales challenges to successfully generate maximum revenue, margin and volume in line with individual and team targets
Generating customer invoices and dispatching to clients
Maintaining good relationships with suppliers
Required to work on our European events for up to six weeks of the year along with an occasional weekend tournament
Working as part the Experience Education team to deliver cross-sell opportunities to develop incremental growth across all brands
Reporting accurate sales data when requested by the Sales Manager
Maintain up-to-date information relating to current campaigns, special offers, operational changes, product updates and competitor products
Support new product development projects and market research
Implementing new business development activity, gathering market information via social media and websites to identify decision makers for tours

Requirements

A passion for sport (ideally netball or football), events or travel
Ability to work as part of a team and on your own initiative with a desire to succeed
Computer literate with proven use of Microsoft Office
Ability to work to and achieve set sales targets
Ability to work to deadlines and prioritise work throughout the day
Excellent communication skills – both written and oral
Attention to detail and high level of accuracy
Provide and demonstrate excellent customer service skills to clients and colleagues
Ability to quickly grasp new products, marketing initiatives and hold a lateral thinking approach to sales
Desire to test your skills in a fast-paced sales environment
Ideally well-travelled and a good knowledge of the main destinations we offer
Passion for exceeding customer expectations
Flexible approach to working hours whilst attending events or tours

Nice to have

Experience using a CRM system to monitor leads and sales (ideally HubSpot)
Travel industry experience or previous sales experience in the school sports travel market

What we offer

Hybrid working pattern between our office and homeworking
Commission and bonus scheme
Opportunities to travel overseas on familiarisation trips
25 days of annual leave plus public holidays and a bonus day off for your birthday
tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
Global recognition and reward programme
Access to extensive online learning resources
In-house training opportunities
Regular social events
Various employee discounts and offers, including discounted trips with our brands

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Regional Account Manager

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