Regional Account Manager Job at Tripleseat (New York City)

Regional Account Manager

Tripleseat

Location:
United States , New York City

Category:
Sales

Contract Type:
Employment contract

Salary:

85000.00 - 95000.00 USD / Year

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Job Description:

As a Regional Account Manager, you will be a key member of the Customer Success team. You will be responsible for building and maintaining strong, long-lasting client relationships. You will work closely with Sales, Onboarding, Support, Professional Services, and Billing teams throughout the customer journey. The goal is to ensure product adoption and customer retention, reducing churn through engagement and proactive outreach. This remote role is open to candidates located in New York City. This is a remote position requiring frequent visits to customers in your region; as well as company meetings and training at our office in Concord, MA. This position will require travel to customer events, company events and meetings, and trainings.

Job Responsibility:

Build and sustain long-term client relationships that drive adoption, increase retention, and generate expansion
Leverage ChurnZero and Salesforce to document touchpoints, monitor customer sentiment, and proactively surface risks and opportunities
Maintain strong account health by executing customer journeys and plays that reinforce best practices and increase usage of sticky features and add-on products
Own monthly KPIs for customer engagement (e.g., online meetings, account reviews, and onsite visits)
Fulfill monthly CSQL quota by identifying expansion opportunities, qualifying customer needs, and partnering with Sales to progress add-on pipeline through close
Lead pricing discussions, including renewals, discounting, and contract term negotiations (term length, billing cadence, add-ons, etc.)
Prepare and deliver customer-facing presentations at onsite customer events
Conduct recurring account reviews to assess satisfaction, align on goals, and create clear adoption and success plans
Plan, prepare, and execute monthly customer webinars—including topic strategy, content development, dry runs, delivery, and post-webinar follow-up to drive adoption
Travel on short notice for high-impact onsite support, including churn prevention, training, strategic enablement, or pre-sales partnership
Create and deliver product documentation as needed to explain features, best practices, workflows, and practical workarounds by use case
Translate industry knowledge, customer insights, and data into clear outlines and polished slide decks for onsite events and educational webinars
De-escalate and resolve conflicts with empathy and creativity, keeping outcomes aligned to both customer goals and Tripleseat standards
Develop deep product expertise across Tripleseat's full suite—features, integrations, capabilities, and value drivers
Advocate for customers by capturing feedback, identifying patterns, and partnering with internal teams to improve product and customer experience
Support onboarding and enablement for new Tripleseat products by contributing to training content and leading effective sessions
Establish credibility as a trusted advisor and industry voice by sharing insights, tracking trends, and engaging meaningfully with the community

Requirements:

Greater New York City-based employee
Minimum of 5 years of experience in the restaurant or hospitality industry, preferably in event management
Working knowledge of Tripleseat (required)
Experience in technology solutions with a curiosity about how software applications work
Existing strong connections in your local hospitality community with other event managers
Problem solver who uses critical thinking and analytical skills to make decisions and resolve issues
Skilled communicator with the ability to engage diverse audiences and a passion for sharing insights and knowledge
Ability to travel to support customers in your portfolio (could be up to 50% in a single month)
Driven: No one needs to push you to excel
it's just who you are
A passion for the hospitality industry
Strong empathy and a solid sense of humor

What we offer:

Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
401(k) with Company Match
Parental Leave
Unlimited Paid Time Off
Pet Insurance

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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