Regional Account Director Job at JLL (Hong Kong)

Job Description

The AME (Asia and the Middle East) Account Director leads the operational delivery of Integrated Facilities Management (IFM) and Small Works Projects for the Client’s Corporate Real Estate (CRE) portfolio. Moving beyond traditional facilities management, this role is the custodian of the Client’s built environment, responsible for operational resilience, asset lifecycle preservation, and the delivery of a premium workplace experience. The Account Director will serve as the primary operational partner, ensuring strict adherence to risk frameworks (Cyber/OT) and driving the Client’s ambitious ESG sustainability goals. Critically, this role acts as the "Integrator," managing the operational interlocks with the Client’s other Tier 1 partners (Capital Projects and Portfolio Strategy) to ensure a seamless handover from strategy to execution and construction to operation.

Job Responsibility

Leads the operational delivery of Integrated Facilities Management (IFM) and Small Works Projects for the Client’s Corporate Real Estate (CRE) portfolio
Custodian of the Client’s built environment, responsible for operational resilience, asset lifecycle preservation, and the delivery of a premium workplace experience
Primary operational partner, ensuring strict adherence to risk frameworks (Cyber/OT) and driving the Client’s ambitious ESG sustainability goals
Acts as the "Integrator," managing the operational interlocks with the Client’s other Tier 1 partners (Capital Projects and Portfolio Strategy) to ensure a seamless handover from strategy to execution and construction to operation
Establishes the vision for safe, compliant, and efficient facility operations across AME
Serves as the single point of accountability for all FM and Small Project deliverables
Builds a resilient team culture focused on safety, compliance, and service excellence
Manages the P&L for the AME region, specifically controlling OpEx spend and Small Works CapEx budgets
Ensures 100% uptime for critical environments and business-critical infrastructure
Oversees the implementation of the Asset Replacement Strategy, ensuring capital plans are submitted and defended during budget cycles
Drives regional consistency in Standard Operating Procedures (SOPs), particularly regarding Permit to Work and High-Risk Activities
Owns the account’s Risk Register. Facilitates the Risk Acceptance workflow
Ensures strict adherence to the Client’s Cyber Security protocols regarding OT/IoT devices connected to the building network
Oversees the delivery of Small Works (churn, minor alterations, end-of-life replacements) ensuring they are delivered on time, within budget, and with zero safety incidents
Ensures Small Works planning aligns with the broader Capital Projects roadmap managed by partners
Conducts Quarterly Business Reviews (QBRs) focused on operational innovation, cost savings, and ESG progress
Acts as the trusted advisor on building performance, advising the Client on where to invest to reduce carbon and operating costs

Requirements

Minimum 15 years’ experience in Corporate Real Estate, with a specific focus on Integrated Facilities Management, Engineering Operations, or Technical Services
Strong understanding of Critical Environments, MEP infrastructure, Asset Lifecycle Planning (ISO 55000 principles), and OT/BMS Systems
Demonstrated experience managing operational risk frameworks and understanding basic Cyber Security principles for building systems
Experience in managing ESG data validation processes for corporate sustainability reporting
Experience overseeing Small Works / Minor Projects portfolios
Proven capability to lead large, distributed teams across diverse Asian markets
Experience managing complex FM OpEx budgets and recovery models

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Regional Account Director

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