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Region Manager, Onsite Service

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KARL STORZ

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Location:
United States , Houston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're seeking an exceptional leader to join our dynamic Enterprise Service team as a Region Manager, On-site Service. You'll have the opportunity to manage a talented team of On-site Endoscopic Specialists, delivering top-notch support to our customers in the Southwest Texas region. As a key member of our team, you'll drive success, inspire innovation, and make a lasting impact on our customers. Reporting to the Director/Area Manager of On-site Service and Operations, you'll be responsible for managing a team that delivers exceptional onsite service support to contracted KARL STORZ customers. You'll assist the team in providing best-in-class onsite support, ensuring maximum value to customers.

Job Responsibility:

  • Lead a team of On-site Endoscopic Specialists (OES's), supporting direct reports by providing opportunities for growth and developmental experiences
  • Execute effective and timely performance management, fostering an environment of information sharing and best practices
  • Identify, develop, and train staff on potential new service programs, inspiring others to excel through a commonly shared vision
  • Develop strong relationships with KSEA functional areas (Sales, Finance, Service, Operations, Corporate Accounts, and Marketing)
  • Present a strong, professional image of self and KSEA during interactions with customers
  • Monitor OES daily activity, ensuring maximum value to customers by educating and training staff in surgical instrumentation care and handling practices
  • Collaborate with Sales Executives to improve customer experience, identify new opportunities, and develop Scope of Service documents for each customer site
  • Communicate customer pain points, provide feasible proposals for improvement, and observe, collect, and communicate key data on competitive accounts

Requirements:

  • A minimum education level of a bachelor's degree or equivalent related experience
  • A minimum of 3 years of experience in medical repair or sales, preferably in a surgical technology, central sterile processing, or nursing role
  • Knowledge of service-related call-points (Central Processing Dept, Operating Room, and Bio-Med)
  • Exceptional interpersonal and leadership skills, with excellence in Microsoft Office programs (Word, Excel, and PowerPoint)
  • Ability to travel up to 40% of the time, including overnight stays, and work in the perioperative arena with exposure to sounds, sights, and smells

Nice to have:

  • Salesforce experience
  • Prior experience leading high-performing teams, ideally in a service-oriented industry
  • Experience working with other people leaders throughout the company on organization-wide projects
What we offer:
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • includes maternal/ paternal leave, adoption, and fostering of a child
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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