CrawlJobs Logo

Refunds Officer - Air Tickets

jobabc.com Logo

JobABC PTY LTD

Location Icon

Location:
Australia , Melbourne

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Refund Officer at Air Tickets, Australia’s leading travel consolidation company, you will play a key role in managing customer refunds, ensuring accuracy, timelines and compliance with industry standards. This role requires specialist knowledge of airfares and airlines refund policies as well as the ability to assist travel agents in interpreting fare rulings and refunds procedures. Drawing on your specialist knowledge and skills you will calculate and process refunds on all types of airline documentation.

Job Responsibility:

  • Provide strong knowledge and support of fares rules to our customers
  • Determine if customer is entitled to refund based on airline terms and conditions and guidelines
  • Verify exact nature of cancellation request – full, partial sector, split pax, amended, no show, full refund. Exception cases like visa rejection, medical and death cases
  • Ensure all refunds comply with IATA regulations, airline fare rules and internal company policies
  • Follow up (call and email) with airlines for pending refunds where required
  • Provide end-to-end support to our agent customers when it comes to actioning a refund
  • Communicate clearly and effectively with airlines / GDS partners
  • Maintain agreed SLA with 100% compliance to quality and volumes processed
  • Respond to agent queries via both telephone and email
  • Maintain a personal productivity of refunds processed per week and as per company expectations

Requirements:

  • Knowledge and experience with 2 or more GDS systems such as Amadeus, Galileo and Sabre
  • Strong background and understanding of all aspects of fares, with ability to decipher fare sheets and rules quickly and accurately
  • Proven customer service experience
  • Self-motivated and proactive in expanding own knowledge and skill set
  • Fares & Ticketing I and II
  • GDS trained
  • Mathematical skills

Additional Information:

Job Posted:
December 09, 2025

Icon
JobABC PTY LTD - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Refunds Officer - Air Tickets

GDS Support Specialist

Role within the CS desk team dedicated to perform back office tasks in Global Di...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
foodlabs.com Logo
FoodLabs & Atlantic Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certified studies in tourism with GDS systems
  • Proficiency in using Global Distribution Systems (GDS) with certified experience of two years on GDS for ticket reissue and refunds handling
  • Familiarized with frontline CS support and back office operations
  • Strong knowledge of AIR processes and policies, as well as OTA procedures
  • Excellent communication skills and able to work in a dynamic, fast changing environment
  • Keeps a problem-solving approach focused on customer satisfaction
  • Capable of assessing priorities/urgency levels and criteria to monitor queues
  • Fluent English level (reading, writing and speaking)
Job Responsibility
Job Responsibility
  • Responsible for quoting voluntary and involuntary changes, rebooking and reissuing air tickets
  • Works with GDS/NDC/consolidator systems queues and takes action when necessary according to internal handling guidelines
  • Handles refund requests and follow-ups settled via BSP platform
  • Should report any airline policy changes or updates to line manager/supervisor to contribute to the maintenance of Omio’s internal documentation
  • Monitors Omio air internal queues in our ticketing system and internal communication channels
  • Contacts airlines by email and phone when applicable
  • Supports frontline by reading and quoting customers requests for AIR bookings (English)
  • Performs other duties as required
What we offer
What we offer
  • A competitive and attractive compensation package
  • A diverse team of more than 45 nationalities
  • Experience working in an international environment, including travel to Berlin
  • Fulltime
Read More
Arrow Right

GDS Support Specialist

Role within the CS desk team dedicated to perform back office tasks in Global Di...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
foodlabs.com Logo
FoodLabs & Atlantic Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certified studies in tourism with GDS systems
  • Proficiency in using Global Distribution Systems (GDS) with certified experience of two years on GDS for ticket reissue and refunds handling
  • Familiarized with frontline CS support and back office operations
  • Strong knowledge of AIR processes and policies, as well as OTA procedures
  • Excellent communication skills and able to work in a dynamic, fast changing environment
  • Keeps a problem-solving approach focused on customer satisfaction
  • Capable of assessing priorities/urgency levels and criteria to monitor queues
  • Fluent English level (reading, writing and speaking)
Job Responsibility
Job Responsibility
  • Responsible for quoting voluntary and involuntary changes, rebooking and reissuing air tickets
  • Works with GDS/NDC/consolidator systems queues and takes action when necessary according to internal handling guidelines
  • Handles refund requests and follow-ups settled via BSP platform
  • Should report any airline policy changes or updates to line manager/supervisor to contribute to the maintenance of Omio’s internal documentation
  • Monitors Omio air internal queues in our ticketing system and internal communication channels
  • Contacts airlines by email and phone when applicable
  • Supports frontline by reading and quoting customers requests for AIR bookings (English)
  • Performs other duties as required
What we offer
What we offer
  • A competitive and attractive compensation package
  • A diverse team of more than 45 nationalities
  • Experience working in an international environment, including travel to Berlin
  • Fulltime
Read More
Arrow Right

Group Air Specialist

The Group Air Specialist is responsible for managing all aspects of group airlin...
Location
Location
United States
Salary
Salary:
60000.00 - 65000.00 USD / Year
meetprestige.com Logo
Prestige | Global Meeting Source
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or G.E.D.
  • Sabre GDS experience required
  • Passion for and ability to travel up to 25% of the time and work outside of normal business hours, including evenings and weekends
  • Exceptional communication skills, including the ability to articulate vision and inspire and motivate others
  • Proven ability to work in a fast-paced environment with meticulous attention to detail
  • Exceptional organizational, interpersonal, time management, computer, and problem-solving skills
  • Strong project and change management skills
  • Ability to work independently and effectively collaborate in a team environment
  • Positive, friendly, and approachable attitude with a strong work ethic and ability to multitask
  • Strong analytical and problem-solving skills, including an understanding of how decisions affect departments and the organization
Job Responsibility
Job Responsibility
  • Manage all aspects of group airline travel for meetings, events, and incentive programs
  • Serve as primary point of contact for program travelers
  • Book, ticket, exchange, and refund airfare for domestic and international itineraries using Sabre GDS
  • Advise travelers on personal air costs and travel options
  • Collaborate with event management, technology team, and Solutions Development
  • Produce required manifests and reports
  • Manage traveler data within registration systems
  • Provide timely, high-quality service
What we offer
What we offer
  • National Medical Coverage Options
  • Dental and Vision
  • 401k
  • Short- and Long-Term Disability
  • Educational & Adoption Assistance Program
  • Employee Assistance Program and Wellbeing
  • Caregiver Support Program
  • Paid Time Off & Holiday Pay
  • Fulltime
Read More
Arrow Right

Air Travel Specialist

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • Paid professional integration training
  • Ongoing educational refreshers and GDS updates
  • Fulltime
Read More
Arrow Right

Bilingual Air Travel Specialist French and English

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Fluent in French and English
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • Fulltime
Read More
Arrow Right
New

Bilingual Travel and Customer Service Agent – Remote

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 03, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • 100% remote position
  • Ongoing GDS updates and educational refreshers
  • 2 weeks of paid professional integration
  • Fulltime
Read More
Arrow Right
New

Student Nurse Technician

Location
Location
United States of America , Omaha
Salary
Salary:
15.67 - 22.14 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current enrollment and in good standing, upon hire
  • Bachelors Of Nursing recent graduate of a full time Nursing Program such as an accredited Baccalaureate Nursing Program, upon hire
  • Associate Of Nursing RN Associate Degree program, upon hire
  • LPN to RN nursing program, upon hire
  • Certified Nursing Assistant: NE, upon hire
  • Licensed Practical Nurse: NE, upon hire
  • Registered Nurse: NE, upon hire
  • Basic Life Support - CPR, upon hire
Job Responsibility
Job Responsibility
  • Provides patient personal care/hygiene and physical comfort within assigned tasks, including feeding, bathing, shaving, changing clothes, bed making, ambulation, lifting, turning, moving, transferring, enemas, skin care and bowel/bladder elimination
  • Provides such additional care as required to meet the personal primary needs and comfort of assigned patient based on skill, ability, and patient acuity
  • Prepares patient, equipment and supplies for specific procedures/examinations
  • Performs, monitors, reports and documents all clinical activities within assigned tasks
  • Observes and reports changes in patient condition to the RN
  • Assists nursing staff in the admission, discharge and transfer of patient by performing activities such as inventory/storing patient belongings, providing patient with relevant personal care/comfort items, orienting patient/family and transporting patient to room or other location using wheelchairs, stretchers or patient bed
  • Provides patient information to nursing staff for inclusion in the interdisciplinary plan of care
  • documents relevant patient data in accordance with work unit standards
  • Maintains a neat and organized work environment
  • Orders, stocks and replenishes supplies and equipment as necessary, identifies and reports problems with supplies or equipment
What we offer
What we offer
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
Read More
Arrow Right
New

Senior Financial Analyst

Ready to move beyond reporting and influence real business decisions? We're part...
Location
Location
United States of America , Portland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of FP&A experience in manufacturing or complex environments
  • Advanced Excel + strong financial modeling skills
  • Expertise in variance analysis, forecasting, and performance reporting
  • Experience with ERP and planning/BI tools (Anaplan, Planful, Vena = plus)
Job Responsibility
Job Responsibility
  • Own monthly/quarterly/annual forecasting, budgeting, and long-range planning
  • Partner cross-functionally with operations, supply chain, and commercial teams
  • Translate complex data into clear, actionable insights
  • Analyze cost structure, productivity, inventory, and margin performance
  • Influence capital investments, pricing, and strategic decisions
  • Build models that shape the future of a high-priority business segment
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right