Refugee Resettlement Worker

• Undertake an Assessment of Service User Needs for all refugees
• Identify and allocate suitable accommodation within the New Roots scheme
• Devise and implement a Service Plan between the worker and the service user
• Ensure Intensive support provided has a focus on benefit assistance, registration with Universal Job match, seeking an ESOL course, registration with GP & Dental services, giving direct advice, assistance to access Foodbanks, strong advocacy, sign posting, assistance with an Integration Loan application and referring to other agencies
• Seek and provide information to service users in a variety of formats
• Work with the service users to register with Property Pool Plus and develop a Personal Integration Plan
• Work with service users to develop an ongoing action plan to assist with seeking appropriate volunteering opportunities, training and work-related learning experience
• Provide refugees with specialist advice on housing options and welfare rights
• Work with, provide updates and lobby external agencies to ensure the delivery of services
• Assist service users with Family Reunion support if required
• Assist service users to obtain a Travel Document if required
• Monitor and evaluate the delivery of services through good casework management and recording
• Support the reporting requirements of the organisation by documenting and recording statistics
• Provide briefing sessions to groups of service users as required
• Provide advice and information to service users in their first language when required using interpreters
• Create, manage and maintain service user files
• Initiate and carry out regular case reviews
• Report back on key performance indicators to the Project Manager

• Minimum of 1 years’ experience in a similar post supporting asylum seekers and/or refugees
• Hold or be willing to work towards an NVQ Level 3 in Housing/Health and Social Care or an equivalent qualification
• Able to accurately record information for case notes and support planning
• Positive time management is an essential requirement
• Full UK driving licence and access to your own vehicle is essential
• Previous experience of working with vulnerable migrant groups and an awareness of the challenges faced by asylum seekers and/or refugees
• Excellent communication and good interpersonal skills
• Subject to enhanced DBS criminal record disclosure

An additional language would be beneficial for the post

• A contributory pension scheme
• 22 days annual leave rising to 30 days with length of service
• An online bespoke Mandatory training package including a wide range of additional resources to support your development
• A range of learning and development opportunities up to and including Level 5 and Management Qualifications
• Medicash enrolment after successful completion of probationary period
• Joining a fantastic, well-established team