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Global Impact Initiative · -

Refugee Cash and Medical Assistance Case Manager

United States, Austin 25.00 USD / Hour · Job Posted January 19, 2026
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Job Description

Full-time Refugee Cash and Medical Assistance Case Manager (CMA) who will provide crucial financial assistance and support to ORR-eligible individuals aiming for economic self-sufficiency. This role involves screening for program eligibility, enrolling clients, issuing monthly allowances, leading client relationships, and ensuring rigorous compliance with program and funding requirements while maintaining thorough documentation and database records.

Job Responsibility

  • Provide temporary financial assistance to ORR-eligible individuals and empower clients toward economic self-sufficiency
  • Screen clients for eligibility and enroll clients in the RCA Program
  • Monitor compliance and issue payments for monthly allowances
  • Lead the client relationship
  • Issue monthly cash assistance payments and document all transactions
  • Complete referrals to employment providers for RCA recipients and monitor participation with employment providers
  • Monitor and evaluate client progress and program compliance
  • Complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards
  • Prepare and maintain detailed case files, required forms, and reports
  • Enter all required information into the database promptly
  • Advocate for clients with service providers or agencies and in the community
  • Screen clients for eligibility into the RMA Program and provide application assistance
  • Complete referrals to service providers for RMA recipients
  • Represent Gii’s core values and mission in the office, with clients, and throughout the community

Requirements

  • Bachelor’s Degree in a related field OR a combination of education and experience
  • Bilingual in English and Spanish Required
  • Must have excellent written and oral communication skills in English
  • Working knowledge of computers, including Excel, Word, and MS Office
  • Familiarity with refugee populations and their needs
  • Must have reliable transportation
  • Compassionate and friendly demeanor, with the ability to work independently
  • Strong interpersonal and communication skills

What we offer

Paid time off

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