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Refuge Support Worker

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Progress Housing Group Ltd

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Location:
United Kingdom , Leyland

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26806.00 - 27743.00 GBP / Year
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Job Description:

We’re Hiring: Refuge Support Worker (Evenings & Sleeping Nights). Are you calm under pressure, compassionate, and committed to women’s safety? We’re looking for a Refuge Support Worker to provide overnight security, safeguarding and wellbeing support for women and children in refuge accommodation. You will often be the sole responsible member of staff on site overnight, so you’ll need confidence in decision-making, risk awareness, excellent recording skills, and a trauma-informed approach. This is a rewarding opportunity for someone who wants a meaningful role in domestic abuse services, refuge support, women’s safety, and safeguarding-especially across evenings and sleep-in nights. Please note - This post is open to female applicants only, as this role is a Genuine Occupational Requirement as recognised by Equality Act 2010.

Job Responsibility:

  • Provide emotional and practical support to residents during evenings
  • Welcome and safely admit new residents out of hours
  • Respond to the domestic abuse helpline, including overnight calls
  • De-escalate incidents using trauma-informed approaches
  • Sleep on site and respond to emergencies, safeguarding concerns and incidents
  • Contact emergency services and on-call managers when required
  • Complete accurate records and detailed morning handovers

Requirements:

  • Experience supporting vulnerable people or working in a safeguarding environment
  • Confidence working alone overnight and responding to emergencies
  • Strong communication, de-escalation and record-keeping skills
  • Understanding of confidentiality, risk and safeguarding
  • Experience in domestic abuse, refuge or housing services
  • First Aid or safeguarding training

Nice to have:

  • Experience in domestic abuse, refuge or housing services
  • First Aid or safeguarding training
What we offer:
  • 25 days paid leave (FTE) plus bank holidays
  • Access to Employee Assistance Programme EAP Health Cash Plan via Medicash
  • Pension scheme with employer contributions (typically up to 5% employer contribution)
  • Medicash Health Cash Plan (claim back optical, dental, therapy costs)
  • Access to wellbeing resources, mental health support, and staff networks
  • Strong training, CPD and genuine progression opportunities
  • Coaching and mentoring opportunities

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 11, 2026

Employment Type:
Parttime
Work Type:
On-site work
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