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Refuge Support Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Caerphilly

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Category:
-

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Contract Type:
Not provided

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Salary:

22932.00 GBP / Year

Job Description:

Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence

Job Responsibility:

  • Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge
  • Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity
  • Respond appropriately to safeguarding concerns in line with legislation and organisational policies
  • Carry out Initial Contact Assessments
  • Support individuals to access refuge
  • Assist individuals in understanding and completing initial paperwork
  • Undertake basic support activities
  • Support individuals to maintain their licence/contract agreement
  • Keep Routes to Support updated with current refuge vacancies
  • Facilitate opportunities for connection and community among residents
  • Ensure contributions to records are factual, person-centred, accurate, timely, and confidential
  • Encourage and support adults and children to have a voice within Cyfannol and the wider sector
  • Assist in providing the organisation’s out of hours response
  • Contribute to the creation of a safe, welcoming, clean, and calm refuge environment
  • Carry out routine monitoring of CCTV and security systems
  • Complete and record daily and weekly health and safety checks
  • Ensure communal areas are safe and secure before the start of sleep-in shifts
  • Report repairs and maintenance issues promptly
  • Provide access to contractors attending the building
  • Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure
  • Monitor stock levels of consumables and first aid supplies
  • Support Cyfannol’s carbon reduction goals
  • Ensure recycling and refuse are ready for collection
  • Clean private bedrooms/flats between occupancies
  • Wash and change bed linen, towels, cot bedding, and similar items between occupancies
  • Clean communal areas when necessary
  • Facilitate ‘motivational cleaning’ activities with residents
  • Liaise with community neighbours when necessary

Requirements:

  • A current valid driving licence
  • access to a car and insurance covering business use
  • Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1)
What we offer:

Team members are offered the opportunity to undertake additional shifts to cover absences

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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