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A long-established women's charity with over 45 years of service is seeking a Refuge Manager to lead their Leicester-based team. The organisation provides specialist support to women affected by domestic abuse, offering both refuge accommodation and community outreach services. They support single women as well as women with children, helping them regain independence and rebuild their lives. This is a women-only organisation dedicated to supporting and employing women. They have a strong focus on BME (Black and Minority Ethnic) communities, so cultural awareness and the ability to speak at least one BME language is essential. The charity operates across three offices, including Coventry, Leicester, and Leicestershire, and also provides access to in-house legal support such as immigration advice for service users with complex needs.
Job Responsibility:
Managing a small team of 3-4 staff (both full-time and part-time)
Overseeing the work of the IDVA (Independent Domestic Violence Advocate)
Managing 4 refuge houses offering 18 bed spaces
Ensuring safe, high-quality support within refuge accommodation
Leading safeguarding, risk management, and crisis intervention
Supporting residents to access appropriate services and rebuild independence
Attending occasional weekend events such as International Women's Day and community activities
Requirements:
Managerial qualification (essential)
Senior on-call experience (essential)
Experience within domestic abuse services (strongly preferred)
Ability to speak at least one BME language (required)
Strong cultural awareness and understanding of diverse communities
Ability to lead, support, and develop staff in a specialist women's refuge environment
Excellent communication, safeguarding, and crisis-management skills
What we offer:
28 days annual leave + excellent benefits + clinical supervision
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