Refrigeration Service Engineer

• Perform preventive maintenance, diagnostics, and repairs on all types of retail refrigeration equipment including CO2, glycol, and A2L systems
• Conduct scheduled and reactive maintenance work to ensure optimal system performance and compliance with regulations
• Respond to emergency and non-emergency callouts as part of your working shift
• Create and maintain detailed service reports, technical documentation, and F-Gas logs in accordance with regulatory requirements
• Ensure all engineering work is completed in compliance with health and safety regulations and company procedures
• Communicate effectively with store management and customers regarding service requirements and system status
• Support on-site project installations, refurbishments, and commissioning activities when required
• Identify and report opportunities for system improvements and energy efficiency enhancements
• Maintain accurate records of parts usage and support on-site stock requirements for critical components
• Assist in the preparation of quotations for additional on-site reactive works and small projects
• Provide technical input and recommendations for equipment upgrades and replacements
• Collaborate with the service team to meet KPI targets for planned preventive maintenance and reactive response times
• Stay current with new refrigeration technologies, regulations, and best practices through ongoing professional development
• Troubleshoot complex technical issues using systematic diagnostic approaches
• Support training and knowledge sharing initiatives within the engineering team

• Extensive hands-on experience in retail refrigeration service and maintenance operations
• Strong technical knowledge of commercial refrigeration systems, controls, and equipment
• Proven ability to diagnose and resolve complex refrigeration system faults
• Experience working independently with minimal supervision while maintaining high quality standards
• Good understanding of customer service requirements in retail environments
• Practical problem-solving approach with attention to detail
• Strong communication skills for interacting with customers and colleagues
• Flexibility to work overtime and participate in emergency standby duties
• Working knowledge of Microsoft Office applications including Excel and Word
• Time Served Refrigeration Engineer qualification
• CITB Safety Passport
• City & Guilds 2078 / 2079 F-Gas Refrigerant Handling certification
• City & Guilds 207 - Refrigeration & Air Conditioning
• NVQ Level 1, 2 & 3 - Refrigeration & Air Conditioning
• Pressure Testing Competency certification
• Manufacturer-specific compressor training courses
• Controls and strategy experience

Product training on commercial chillers beneficial