This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a proactive Referrer Engagement Lead to strengthen and grow the Welbeck Centre’s referral network. This role will enhance relationships with GPs, corporate partners, and other stakeholders, ensuring a seamless referral pathway and premium service experience. Working closely with the Commercial and Centre leadership teams, you will drive growth by maintaining key relationships and supporting the Centre’s business development strategy.
Job Responsibility:
Develop and strategically grow the referrer network through relationship building, an annual calendar of events, and education of stakeholders on Welbeck’s services
Monitor referral trends, maintain the CRM database, and use insights to report on performance in line with commercial plans
Collaborate with leadership to drive growth in activity and revenue, delivering the business development strategy
Lead the development and execution of a proactive referrer engagement strategy, building long-term partnerships with GPs, concierge doctors, corporate medical teams, and other stakeholders
Identify high-value relationships and create bespoke engagement plans to grow referral volumes and loyalty
Serve as the central point of contact for VIP and high-touch referrer accounts, delivering personalised and responsive service
Report to stakeholders on activities, performance, and outcomes
Support teams to deliver a seamless, timely referral process that reflects Welbeck’s commitment to excellence
Develop and maintain innovative communication mechanisms (e.g. WhatsApp groups, fast access channels) to streamline referral processes
Act as escalation point for urgent and same-day referrals, coordinating closely with consultants and internal teams
Work with the Centre Director and operations teams to gather feedback and improve the referrer journey
Support internal teams through joint events, training, and cross-functional collaboration
Mentor and support junior liaison officers, setting high standards for service and engagement
Identify new business opportunities, particularly among referrers with corporate clients
Lead the planning and promotion of referrer-focused events and education programs
Analyse referral trends and feedback to inform strategy and targeted outreach
Plan and deliver a robust commercial events calendar to engage and expand the referrer network
Use systems such as Hubspot and Eventbrite to manage invitations, attendance, and outcomes
Follow up with communications and newsletters post-events to maintain engagement
Requirements:
Proven track record in client relationship management within healthcare, luxury services, or high-performance environments
Experience in sales-oriented roles with success in growing networks and referrals through outreach
Familiarity with Customer Relationship Management (CRM) systems
High emotional intelligence with exceptional communication skills across all seniority levels
Operational mindset with ability to troubleshoot and improve processes in real-time
Comfortable working in a fast-paced, service-first environment
Effective presentation and communication skills, confident delivering presentations
Full UK driving licence with own vehicle and business insurance
Flexibility to work evenings and some weekends for meetings or events
Nice to have:
Knowledge of the private healthcare sector, referral processes, and specialist outpatient services
Event management experience
Experience managing or scaling customer/client engagement programs in healthcare
Familiarity with booking platforms and medical software tools
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.