Referrals and Transitions Manager

The Referrals & Transitions Manager will demonstrate a commitment to customer service excellence, a passion for making a difference, and the ability to lead with vision and integrity. It is a pivotal role within the organisation, responsible for driving growth this role focuses on managing and enhancing the referral process, developing strong partnerships with local authorities, and ensuring high occupancy rates in all services. As primary contact for referrals from social workers and commissioning managers, you will execute our referrals and enquiry handling policy and processes. Managing referrals from point of enquiry through assessment, transition and to placement. Effectively collaborate with the Operations teams and Support service subject matter experts to ensure excellent customer service is delivered to an array of health and social care professionals, and the people in need of support.