Referral Specialist Manager

Ensure every referred client is seamlessly enrolled and matched quickly with doula care by driving team performance, operational excellence, and directly matching a limited number of referred clients. Supervise a team of three Referral Specialists, ensuring the team hits enrollment and doula matching targets while maintaining the highest standards of member experience. Serve as the subject matter expert for the Pomelo doula care enrollment pipeline, managing the team as well as a high-priority portfolio of client referrals. Own, refine, and train on the workflows that allow our enrollment and matching efforts to scale. Be the primary bridge between the frontline referral specialist team and the broader operations leadership team.