Referral Manager

The Referral Manager role offers the opportunity to own and elevate the national referral experience, partnering with clinics to create a seamless, high-quality journey that sets a new standard in the veterinary industry. This role will begin with building the basics, particularly implementing and optimizing the referral portal and the reception policy. Once these foundations are in place, the role will evolve to focus on further development and growth of the referral journey. The Referral Manager ensures that referring veterinarians experience an easy, fast and professional referral process and will be accountable for delivering measurable results including increasing the number of referring clinics, growing overall referral volume, and improving the satisfaction and NPS of referring veterinarians. The role supports capacity distribution by improving the connection between referral and hybrid clinics and creating better visibility of available services and capacity, so patient flow can be spread more effectively across clinics.