Referral Coordinator Job at Robert Half (Oakland)

Insurance Referral Coordinator

We are looking for a dedicated Insurance Referral Coordinator to join our team o...

Location

United States , Oakland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in referral coordination or a similar role
Proficiency in insurance referrals, verification processes, and prior authorization procedures
Strong skills in referral generation and patient intake
Familiarity with Medisoft or similar healthcare software
Excellent communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Detail-oriented with a focus on accuracy in record-keeping
Commitment to maintaining patient confidentiality and delivering quality service

Job Responsibility

Coordinate referral appointments, ensuring timely scheduling and communication with patients
Maintain and update patient records with accuracy and confidentiality
Verify insurance eligibility and benefits to support smooth processing of referrals
Obtain prior authorizations for medical services as required
Handle high volumes of outbound calls to patients and healthcare providers
Provide administrative support to streamline referral operations
Deliver exceptional customer service while addressing patient inquiries and concerns
Collaborate with healthcare teams to ensure effective care coordination

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Insurance Referral Coordinator

We are looking for 10 dedicated Insurance Referral Coordinators to join our heal...

Location

United States , Oakland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in a healthcare or insurance referral coordination role
Strong knowledge of referral generation, authorization, and verification processes
Proficiency in patient intake procedures and maintaining accurate medical records
Familiarity with Medisoft or similar healthcare software
Excellent organizational skills and ability to prioritize tasks effectively
Exceptional communication skills for handling calls and interacting with patients and providers
Demonstrated ability to deliver high-quality customer service in a healthcare setting

Job Responsibility

Coordinate referral appointments for patients, ensuring all necessary details are accurately documented
Maintain and update patient records to reflect referral and insurance information
Verify insurance eligibility and benefits to support patient care processes
Obtain prior authorizations for referrals and procedures as required
Make outbound calls to patients and providers, with an average of 60+ calls daily
Provide administrative support to the healthcare team, ensuring efficient workflow
Deliver exceptional customer service to patients and providers, addressing inquiries promptly
Collaborate with colleagues to streamline referral generation and authorization processes
Focus exclusively on scheduling external referrals currently pending (approximately 2,500 referrals)
Contact specialty offices to secure appointments

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Insurance Referral Coordinator

This role focuses on supporting patients with referrals, pre-authorizations, and...

Location

United States , Kingsburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in insurance referrals, patient scheduling, or a similar healthcare coordination role
Proficiency in managing patient medical records and scheduling appointments
Strong understanding of referral verification and authorization processes
Excellent communication skills to assist patients and collaborate with providers effectively
Ability to educate patients on healthcare procedures and insurance requirements
Detail-oriented with the ability to maintain accurate and organized records
Familiarity with healthcare systems and policies related to referrals and authorizations
Proven ability to multitask and prioritize tasks in a fast-paced environment

Job Responsibility

Facilitate the referral process by assisting patients with completing necessary documentation and addressing any related inquiries
Coordinate and verify insurance referrals to ensure proper authorization and compliance with healthcare policies
Schedule and confirm patient appointments while maintaining accurate records in the system
Educate patients on referral processes and pre-authorization requirements to provide clarity and enhance their experience
Collaborate with healthcare providers to process referrals efficiently and ensure timely patient care
Maintain up-to-date patient medical records and ensure the accurate documentation of referral details
Monitor referral statuses and follow up with patients and providers when necessary
Support patients by checking them in and addressing any concerns related to insurance or appointments
Review and verify referral authorization details to ensure alignment with healthcare standards
Assist in coordinating care between patients and providers to optimize service delivery

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Medical Office Assistant

IMS Care Center is currently searching for a professional, compassionate and kno...

Location

United States , Avondale

Salary:

Not provided

Integrated Medical Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, emergency room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
Experience with office medical procedures and treatments and knowledge of insurance, managed care options, EMR and scheduling software
Requires exceptional interpersonal and communication skills. Ability to interact with people from different backgrounds and cultures
Requires the ability to manage multiple changing priorities in an effective and organized manner
Must have knowledge of and always follow HIPAA guidelines and secure Protected Health Information
The ability to work in a constant state of alertness and in a safe
Computer skills that support efficient usage of systems
Desire to deliver the best quality customer service
Professional demeanor when working with patients face-to-face or over the phone

Job Responsibility

Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint
documents pain scores as appropriate and charts in electronic medical record accurately and efficiently. Report’s condition of patient which may be indicative of change in the patient's condition to the clinician. Assists providers with exams and minor in office procedures and acts as chaperone as needed
Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to injections, aspirations, and other procedures as needed. May administer medications in accordance with established policies and procedures or as directed. Use universal sterile techniques and personal protective equipment as always needed to ensure compliance with OSHA regulations
Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results, patient instruction regarding durable medical equipment and home exercise programs to patients, where directed. Acts as a resource to clinical and non-clinical staff to provide optimal patient care
Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion. Other duties to include scheduling follow up appointments with patients
Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs
Orders supplies and stocks patient care areas. Monitor’s inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking
Keeps in communication with the front office to aid in patient flow. Responsible for prioritization of patient flow through clinical process
Front Office Duties when necessary and include: Answering patient calls and directing them to the appropriate department or
Scheduling and re-scheduling patient

What we offer

Medical, Dental, and Vision benefits
401k match available
Paid Time Off
short-term and long-term disability
life insurance
very lucrative 401K plan

Fulltime

Insurance Referral Coordinator

We are looking for a meticulous and organized Insurance Referral Coordinator to ...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Completion of an accredited medical terminology course or equivalent on-the-job training
At least one year of relevant experience demonstrating knowledge of referral coordination and insurance processes
Familiarity with patient scheduling, registration, and insurance verification is preferred
Strong organizational skills and the ability to manage multiple tasks efficiently
Excellent communication skills to interact with patients and healthcare providers
Attention to detail to ensure accuracy in documentation and compliance
Proficiency in handling patient medical records and scheduling systems

Job Responsibility

Handle referral orders and facilitate pre-authorization processes to ensure timely access to specialized care
Coordinate appointments and ancillary services, including consultations, imaging, and laboratory tests
Provide clear and accurate responses to patient inquiries regarding insurance and billing matters
Organize and manage patient educational activities related to their referrals
Oversee the purchase or rental of medical equipment and materials needed for patient care
Collaborate with healthcare providers to ensure all referral documentation is complete and accurate
Maintain up-to-date records and ensure compliance with insurance requirements
Support patients by addressing concerns and guiding them through the referral process

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Provider Support Liaison

The Provider Support Liaison serves as a dedicated operational partner to the Ph...

Location

United States , Houston

Salary:

55000.00 USD / Year

Action Behavior Centers

Expiration Date

Until further notice

Requirements

2+ years of experience in healthcare operations, physician relations support, referral management, intake, care coordination, or medical office coordination
Experience working with physician offices, referrals, authorizations, or medical documentation workflows
Demonstrated ability to work in clinical office or field environments professionally
Proficiency in Salesforce or comparable CRM platform
Strong written and verbal communication skills
Comfortable navigating cross-functional relationships with Operations, Intake, and field-based teams
Highly organized with the ability to manage multiple open tasks and competing priorities
Completely comfortable driving and spending time in the car
Must have access to reliable transportation

Job Responsibility

Serve as the primary resource for requests from Operations requiring outreach to physician offices for updated referrals, missing or corrected provider documentation, physician signatures, letters of medical necessity, clinical notes or supporting records, and other provider-facing administrative requirements
Triage incoming requests based on urgency, patient need, and operational deadlines
Prioritize and execute requests with speed, accuracy, and professionalism
Contact physician offices in-person or via phone, fax, secure email, Provider portal, or other approved communication channels to obtain necessary documents
Build productive working relationships with office staff, referral coordinators, medical assistants, and practice administrators
Follow up persistently and professionally until requests are resolved
Maintain awareness of each office’s preferred workflows and communication methods
Partner closely with Operations, Referral Intake, Scheduling, Clinical, and Physician Liaison teams to ensure alignment on outstanding needs
Communicate status updates clearly and proactively on open requests
Escalate barriers or delays to the appropriate Physician Liaison or leadership when relationship intervention is needed

What we offer

Bonus

Fulltime

Medical Office Assistant Neurology

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physi...

Location

United States , Phoenix

Salary:

Not provided

Integrated Medical Services, Inc.

Expiration Date

Until further notice

Requirements

Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
Strong oral communication skills
Demonstrated ability to interact effectively with peers and physicians
Computer kills
Able to work in a fast paced environment
Excellent customer service skills
Ability to multi-task
Keeps a professional manner when answering the phone at all times
Maintains customer confidence and protects operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed

Job Responsibility

Responsible for answering patient telephone calls and directing them to the appropriate person
Responsible for the scheduling and re-scheduling of patient appointments
Ensure all pertinent information from the patient is registered
Send a letter to the patient and referring provider when unable to contact patient
May verify eligibility for all appointments
May sort referrals accordingly to each referral coordinator
May coordinate with MA to ensure they have received records
Verify and update patient demographics
Perform other duties as assigned

What we offer

Medical, Dental, and Vision benefits
401k match available
Paid Time Off
short-term and long-term disability
life insurance

Fulltime

Referral & Prior Auth Rep IV

Leads and executes referral coordination and prior authorization workflows for A...

Location

United States of America , Rochester

Salary:

21.23 - 28.66 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
3 years of relevant experience required
1 year of demonstrated leadership experience required
2–3 years in referral/prior authorization or care coordination, including neurology or another complex specialty preferred
or equivalent combination of education and experience
Medical terminology preferred
EMR proficiency (e.g., appointment and imaging order workflows)
Knowledge of payer prior authorization processes
Strong communication and customer service
Organizational and critical thinking skills

Job Responsibility

Leads and executes referral coordination and prior authorization workflows for Adult Neurology, ensuring accurate, timely, and compliant processing of referrals, testing, procedures, and specialty visits
Oversees workqueue distribution, provides day-to-day guidance and escalation support, and serves as liaison among patients, providers, clinical teams, and payers
Drives access, quality, and financial outcomes by applying neurology-specific knowledge, optimizing workflows, and training staff on standard work and system use
Referral & Prior Authorization Management: Prepare, submit, and track prior authorizations for neurology specialty visits, and outgoing referrals
verify benefits
document determinations and follow-ups in the EMR
Workqueue, Throughput & Team Leadership: Monitor and assign referrals across multiple neurology workqueues
balance workload, set priorities, and provide real-time guidance and escalation support
delegate tasks to meet turnaround targets
Neurology Referral Coordination & Scheduling: Validate medical necessity and ICD-10/CPT details

Fulltime

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Referral Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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