Referral Coordinator

• Responsible for verifying, obtaining referrals and authorizations by insurance companies dependent upon the plan coverage for all patients
• Contacts patients for updated insurance information, where applicable and coordinates with the Financial Counselor information needed for all patients. Special emphasis for patients who are non-covered or under insured
• Prepares reports of daily activity as requested for management
• Assists management in month end reporting as requested
• Works patient treatment schedules at least daily but in advance as time allows
• Performs financial reviews and calculations based upon information received from the insurance company or plan, assists with logistical and/or clerical problem resolution related to the patient’s medical record, authorization and billing issues
• Performs new patient referrals for the practice

• Minimum of 3 years of medical office/hospital setting experience
• EMR Athena experience required
• Proficient with medical terminology and insurance plan coverage/determination
• 1 year Customer Service
• Strong oral communication skills
• Demonstrated ability to interact effectively with peers and physicians
• Comfortable working with technology and computers
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Ability to multitask
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential
• The ability to work in a constant state of alertness and in a safe manner
• Perform other duties as assigned
• High School Diploma or GED

• Bilingual in Spanish strongly preferred
• Good computer skills and being familiar with Microsoft (Word and Excel)
• Leader: Inspires teammates to follow them
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan