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We’re hiring for a Revenue Cycle Referral Coordinator for the Financial Clearance team in Jacksonville, Florida. This is a full-time day shift position located at the Southbank Plaza (downtown). The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies, and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an understanding of authorizations. The shift hours will be between 9:00 - 5:30 PM.
Job Responsibility:
Work directly with patients, physician and physician teams, and insurance companies to obtain authorizations and/or referrals for physician, imaging services, rehabilitation, infusion therapy, radiation oncology, and surgery appointment types for both the physician and facility
Adherence to the department’s policies and procedures related to the verification of eligibility/benefits, prior authorization requirements, and other identified financial clearance related duties
Authorizations and referrals must be obtained in a timely manner and status of such must be clearly documented in the relevant systems
The referral coordinator is responsible for timely escalation of financial clearance issues to the supervisor
Verifying patient eligibility with insurance companies