Referral and Consult Center Representative

• Pre-registration of patients
• Scheduling
• Answering patient questions about upcoming visits
• Providing referral information
• Supporting marketing campaigns
• Registration of scheduled patients prior to visit, including entering demographics and insurance verification
• Scheduling of activities, including patient appointments and telehealth visits
• Provides patient support for the MyChart EMR System
• Explains facility policies and ensures caller understands clinic scheduling/referral requirements
• Complies with Medicare/Medicaid and other insurance rules and regulations
• Provides physician to physician consultation services to community referring clinicians and non-health system clinicians
• Provides phone and web-based support for Marketing SEM campaigns, event registration, and Partners In Care members
• Provide timely follow-up on web-based requests, department voicemails, and emailed requests
• Receives incoming referrals from external providers and routes to appropriate internal areas for scheduling

• High School Graduate or GED
• Fluent English
• Excellent verbal communication skills
• Ability to work and adapt in a fast and dynamic organization
• Basic computer skills
• Microsoft 365 (Word, Excel, PowerPoint)

3 or more years of experience working with clerical, registration and/or customer service within a health care setting