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Referral and Allocation Co-ordinator

United Kingdom, Worcestershire Employment contract 27180.00 - 33580.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We are looking for a Referral and Allocation Co-ordinator to join the Cranstoun Worcestershire drug and alcohol treatment service. Cranstoun Worcestershire delivers services across the county, working with partners to support individuals affected by drug and alcohol use. This is a key role at the front door of the service, combining operational coordination with leadership responsibility to ensure people can access support quickly and effectively.

Job Responsibility

  • Oversee referral and allocation processes across the service
  • Ensure timely assessment, prioritisation and allocation to the right teams
  • Manage demand, monitor referral volumes, and work with operational leads to address pressures and maintain a consistent flow into treatment
  • Take a lead role in supporting colleagues to improve decision-making at the point of referral
  • Promote high standards of practice, consistency, and accuracy in recording and allocation processes
  • Contribute to service improvement by reviewing pathways, identifying trends, and working with partners to enhance referral quality

Requirements

  • Experience in health and social care
  • Experience of managing and coordinating a high-volume referral system or similar core service pathway

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