Reference Data Services Representative Job at Citi (Pune)

Client Services Representative - Lab

The Laboratory Client Services Representative is responsible for working coopera...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience
Six (6) months customer service experience required
Laboratory experience preferred
None required
Must have the ability to interact effectively and professionally with providers & patients
Knowledge of lab test and orders
Effective verbal and written communications, especially listening skills
Advanced computer skills
Must have the ability to multitask
Knowledge of office management best practices

Job Responsibility

Serves as an informational representative of clinical departments providing laboratory related information in response to patient and Clinical laboratory practices and inquiries
Consults with physicians with regard to test results, technical issues, etc.
Provides an efficient and efficacious liaison between testing departments, results, reference laboratories, and shipping departments
Researches, resolves and documents specimen or testing issues and communicates to customers as needed
Acts as resource for customers, providing test information, results, ordering instructions in HIS
Act as liaison with reference lab for all customer service issues
Ensures that patient’s specimen rejections, Quality Not Sufficient (QNS), and Duplicate Patient Record, are communicated to the client in a timely manner
Telephones STAT. ASAP, routine and critical test results, and other confidential information to authorized individuals
Handles incoming and outgoing telephone calls
exercises judgment as to urgency or other nature of calls and directs them to appropriate client or personnel

Parttime

New

Customer Service Representative II

We are looking for a detail-oriented Customer Service Representative II to suppo...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least one year of experience in office support, administrative processing, or a similar records-based environment
Ability to perform accurate data entry and maintain organized documentation in a fast-paced setting
Strong attention to detail with the ability to verify information across multiple forms and reports
Customer service skills with the ability to assist individuals professionally and address routine questions or issues
Comfortable inspecting vehicles and handling documentation related to keys, valuables, and impounded property
Ability to identify discrepancies, support problem resolution, and escalate concerns when necessary

Job Responsibility

Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility
Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes
Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records
Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt
Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys
Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures
Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy
Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review
Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed
Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Patient Experience Representative I

This position has potential for hybrid based on department need. Office location...

Location

United States , Needham

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Basic customer service and computer skills

Job Responsibility

Provides positive and effective customer service to patients, families, and visitors
Greets, screens, directs, and registers patients
Enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues
May rotate in call centers
Schedules patient encounters and procedures under supervision
Monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments

What we offer

Sign-on Bonus of $2,000 for full time positions
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

New

Surgery Scheduling Representative – Ambulatory Surgery Center

This position is responsible for acting as a customer-oriented liaison between p...

Location

United States , Phoenix

Salary:

19.23 - 24.04 USD / Hour

Atlas Healthcare Partners

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Must possess excellent organizational skills, as well as effective human relations and communication skills
Requires effective teamworking skills and the ability to meet deadlines and productivity standards
The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems
Must possess the ability to maintain accurate statistical records, gather data, and produce reports

Job Responsibility

Coordinates case times for elective procedures in a computerized scheduling system
Verifies and reviews physician privilege status prior to scheduling
Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information
May acquire and maintain physician preference information and staff roster
Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies they are current
Orders previous medical records for the day of the procedure, when necessary
Types and prints physician orders for multiple physicians and departments
Schedules and maintains physician block time, and block time releases in partnership with CEO and BD to optimize schedule
Enters physician’s orders for lab, blood bank, medical imaging, and cardiology
Enters results of diagnostic tests, patient registration information and patient charges

What we offer

Top of the industry health and dental benefits
Matching retirement package

Fulltime

New

Diagnostic Sales Manager

The Diagnostic Sales Manager ("DSM") will manage their territory market share, b...

Location

United States , San Antonio

Salary:

75000.00 - 93500.00 USD / Year

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Bachelors degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) preferred
3+ years of successful field sales experience
Experience in Veterinary Diagnostics is preferred
Demonstrable success in previous employment indicated by high level of sales performance with a track record of prospecting, pre-call planning and closing deals
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Excellent interpersonal, communication, negotiation skills
team oriented
conceptual/consultative sales skills
Proficient with Microsoft Office suite and CMS, such as Salesforce and ability to quickly learn new technologies used to support sales
Strong sales and closing skills

Job Responsibility

Create and implement territory coverage plans for optimal account coverage
Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets
Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development
Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process
Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan
Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars
Identifies customer needs, translates them to provide additional products and services, and provides customers with the best solution to their current practice needs
Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization
Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings
Build and maintain relationships with referral sources to establish a solid base of new business opportunities

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative for a Contract position bas...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in call center customer service, customer support, or a similar phone-based role involving frequent inbound and outbound communication
Ability to manage high call volume while staying attentive to detail, organized, and customer-focused
Strong communication skills with the confidence to speak with business owners, guide conversations, and handle challenging interactions professionally
Demonstrated skill in de-escalating concerns, identifying customer needs, and maintaining composure in a fast-paced setting
Comfort using sound judgment to spot patterns, distinguish routine issues from exceptions, and document findings clearly
Familiarity with order entry, call documentation, and basic tracking of performance metrics or service KPIs
Interest in learning new systems, adapting to evolving processes, and contributing feedback that improves customer-facing operations

Job Responsibility

Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience
Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals
Recognize recurring themes, unusual situations, and service gaps across calls, then organize findings into structured notes that can inform operational decisions
Classify call outcomes, edge cases, and customer scenarios in a consistent way so teams can use the information for training data and process refinement
Review AI-assisted or automated call interactions, identify where responses fall short of real-world expectations, and document corrective feedback for improvement
Partner with sales, operations, and engineering teams to share frontline insights that influence workflow enhancements and future automation priorities
Create clear reference materials, call guidance, and knowledge resources based on firsthand customer interactions to improve consistency across the team
Support a fast-paced service and sales environment by balancing customer de-escalation, accurate data capture, and KPI-focused call handling
Perform order entry and related follow-up tasks as needed to ensure customer information is complete and properly recorded

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs and competitive compensation

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Richland Center

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar customer-facing role
Ability to manage inbound and outbound calls with confidence, professionalism, and empathy
Strong data entry and order processing skills with a high degree of accuracy
Clear verbal communication skills and the ability to interact effectively with a wide range of customers
Comfortable using computer systems and navigating multiple tools while assisting callers
Strong organizational skills with the ability to handle several tasks in a fast-paced environment

Job Responsibility

Respond to incoming customer calls promptly and provide courteous, solution-focused assistance
Handle a steady volume of inquiries in a call center environment while maintaining professionalism and attention to detail
Enter orders and update customer information accurately within internal systems
Make outbound calls as needed to follow up on requests, confirm details, or provide status updates
Resolve routine service issues by gathering information, answering questions, and guiding customers to appropriate solutions
Document interactions clearly so records remain complete, organized, and easy to reference
Support day-to-day customer service operations by prioritizing tasks and meeting established response expectations

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Svp - Wealth Operations, Non-Financial Regulatory Reporting

The SVP - Wealth Operations, Non-Financial Regulatory Reporting is a key leaders...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A minimum of 15+ years of relevant experience in a large, complex, multinational financial services firm, with at least 7+ years in a senior managerial capacity leading teams
Deep subject matter expertise in Operations and Non-Financial Regulatory Reporting (e.g., COB, Records Management, etc.). Proven experience with the associated control frameworks, data lineage challenges, and regulatory landscape
Strong working knowledge of key Americas NFRR regimes (e.g., SEC: N‑PX, Rule 606/605
FINRA: CAT, CAIS
MSRB G‑14
TRACE
CFTC/Dodd‑Frank) with familiarity across global regimes that intersect with Wealth (e.g., MiFID/MiFIR, EMIR, FMIA, HKMA, SFC, MAS, CSSF, UAE Central Bank)
Proven record of achievement in leading large-scale transformation initiatives, driving process re-engineering, and implementing automation
Exceptional ability to think strategically, connect disparate ideas, and draw logic-based conclusions from complex datasets
Masterful communication, negotiation, and interpersonal skills, with the ability to influence and build consensus among senior stakeholders in a matrixed organization

Job Responsibility

Execute daily/weekly/monthly NFRR reporting obligations across Americas Wealth, including preparation, validation, reconciliation, control execution, and documentation
Ensure accuracy and completeness across key reporting domains: CAT, Rule 606/605, N‑PX, TRACE, MSRB G‑14, and other Wealth‑linked Americas reports
Support Wealth data inputs for global regulatory obligations (e.g., Dodd‑Frank/CFTC, Volcker, EMIR, MiFID/MiFIR, HKMA OTC reporting, SFC/HKMA surveys, MAS statistical reporting, CSSF reporting, CDDP6, UAE BRF-series, etc.)
Follow approved procedures with precision, updating workpapers, logs, calendars, and filing evidence to audit‑ready standards
Perform variance checks, exception reviews, population validation, control sign‑offs, and root‑cause analysis for identified issues
Maintain high‑quality, regulator‑ready reporting documentation, including lineage notes, validation results, and procedural references
Architect and deploy a best-in-class, unified regulatory reporting framework for the Americas, eradicating siloed ownership structures and creating an impermeable control environment
Champion the transformation of the function into Regulatory Intelligence & Strategy, using data-driven insights to provide senior leadership with predictive analytics and decision-making intelligence
Drive the execution of our 2026 strategic roadmap, ensuring all objectives, including the deployment of a robust control framework and the enhancement of data integrity, are delivered on time and to the highest standard
Act as a primary liaison with internal and external auditors and regulators, cultivating a culture of perpetual exam readiness and representing the firm with authority and credibility

Fulltime

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Reference Data Services Representative

Job Description

Job Responsibility

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