Reference Data Services Analyst 2 Job at Citi (Taguig)

Reference Data Services Analyst 2 - C10 - TAGUIG

The Reference Data Services Analyst 2 is a developing professional role. Applies...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization
Good awareness of client needs/expectations
Financial services related qualifications (e.g. IAQ or similar)
Bachelor’s/University degree or equivalent experience

Job Responsibility

Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams
Identify opportunities for improvements to quality of data and client service levels
Acts as backup for manager
Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements
Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Reference Data Services Intmd Analyst

This is a Senior analyst position within the MAC Documentation Operations Unit. ...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Ideal candidate should have already experience performing data input of these bilateral contacts and have at least 2 years of experience with similar data management tasks in a large office setting
Must be detail oriented, be able to interpret, follow strict rules and procedures and be able to multi-task and prioritize to meet deadlines
Must be able to work independently with limited oversight and have excellent interpersonal and communication skills as the job requires extensive interaction with internal legal representatives as well as other areas of the firm
Must have demonstrated proficiency in the use of computers to include MSWord, Excel, and the ability to learn and use various proprietary in-house systems including web-based programs and the like
Bachelor’s/University degree or equivalent experience

Job Responsibility

Provide support for day-to-day operational activities related to the review and execution of trading legal agreements into MAC and assist with the data input of more complex requests
Ensure data quality of the submission of contracts and assist in the accurate entry of these key contract data points into internal systems, and act as a subject matter resource for more junior analysts
Review legal documentation and internal forms, identify, verify critical data points, and input this information accurately into the MAC system and ensure to address any input feedback provided by senior members of the team
Upload documents into the designated repository system and flagging any issues or discrepancies to internal stakeholders for resolution
Work on a variety of bilateral contracts such as ISDA agreements and Securities Financing Transactions
Develop a foundational understanding of this documentation over time, understand how to verify the data submitted and ensure all attributes are correctly uploaded into MAC system
Accurately process and validate complex legal documentation and related data entries
Act as a first-level reviewer/checker for junior analysts’ submissions, ensuring quality control
Interpret contractual terms across a variety of agreement types and escalate inconsistencies as needed
Maintain up-to-date records in internal systems and document repositories

Fulltime

Client Onboard Analyst 2

The Client Onboard Analyst 2 is a developing professional role and will be focus...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in financial services preferred
8 to 10 years of relevant experience in Custody Client onboarding/ Static data update/ Client reference data update
Have required relevant academic qualifications: university graduate with Business/Finance/Economics
Proactive and a self-starter with a positive can-do approach
Team-player who is committed to service delivery perfection and always has the bank and client's best interests in mind
Result oriented dedicated, hardworking who can deliver on time with high level of integrity and flexibility
Proficient in handling urgent cases
Dedication to fostering an inclusive culture and value diverse perspective
Good interpersonal communication skills and able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system set ups
Demonstrate high level of diligence, motivation, and organizational skills
Focuses on timely and accurate delivery of all account opening functions as well as delivering superior customer service and resolution of customer service
Provide timely advise to Implementation managers and other internal counterparts on account opening process and other documentation requirements
Ensure all communications are of the highest professional standard to maintain client service excellence
Timely and effective escalation of potential issues to the management
Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels
Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process
Performs other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems' testing, transitions
Ensures high levels of client satisfaction through strong product, process, and client knowledge

Fulltime

Broker Data Delivery Analyst

Serves as the primary technical and analytical resource responsible for understa...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

3 years of experience in information systems analysis, data analysis, or a technical business analyst role in a complex business environment
2 years of experience writing business or systems requirements documentation, including user stories, functional specifications, or source-to-target mapping
2 years of experience conducting data audits, root cause analyses, or data reconciliations in a production environment
2 years of experience working with ETL processes, delta file generation, or staged data delivery workflows
1 year of experience applying automation tools, scripting, or AI-assisted technologies to improve data processing, reporting, or analytical workflows
High-School Diploma or GED in general field of study (All Levels)
Intermediate proficiency in Microsoft SQL Server (T-SQL) for data extraction, transformation, reconciliation, and reporting
Working knowledge of ETL processes, delta file generation logic, and staged data delivery workflows
Intermediate proficiency in Microsoft Excel including pivot tables, data manipulation, and reporting
Demonstrated ability to write clear, structured business requirements and technical specifications

Job Responsibility

Maintains expert working knowledge of how member, policy, premium, and agent assignment data originates in source systems and flows through staging, transformation, and delivery into SAP APM (Callidus) for broker commission processing
Understands how systems route broker-relevant data from upstream sources to Callidus, including the rules governing delta file generation, record comparison logic, and data validation
Works closely with the Callidus product owner to understand how Callidus data is consumed organizationally beyond commissions, including how daily Callidus extracts feed the broker portal, Salesforce, Gaine/Coperor, and other systems and serves as the data SME for downstream data requirements and data quality issues
Writes and maintains intermediate to advanced SQL queries various data sources, relevant stages, and related databases to support commission file generation, reconciliation, reporting, and audit activities
Applies AI-assisted query and data analysis tools to accelerate investigation of large datasets, identify patterns in commission anomalies, and surface data quality issues that would be difficult to detect through manual review alone
Serves as the Broker Commissions data SME for the broker portal, providing data clarification, analysis, and requirements support to Digital Product, IT, and portal project teams regarding how Callidus data drives portal content, including commission statements, book of business, and agent/firm relationships
Investigates and resolves broker portal data discrepancies including commission display errors, book of business inaccuracies, agent/firm association issues, and any additional data problems
coordinates with Digital Product and IT to implement fixes
Participates in broker portal modernization initiatives
Leads or participates in requirements-gathering sessions with business stakeholders, IT partners, Data Governance, Digital Product, and vendor teams to define scope, document business rules, and translate operational needs into technical specifications

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Data Governance Analyst

A Data Governance Analyst in financial services is responsible for establishing,...

Location

Romania , Bucharest

Salary:

Not provided

Connections Tech

Expiration Date

Until further notice

Requirements

2–3 years experience as Data Governance Analyst within financial services projects
2–3 years proven business knowledge in financial services / banking
Experience in Data Governance or Data Management, ideally in financial services
Strong understanding of data governance concepts (Glossary, DQ, RDM, Lineage)
Ability to translate business requirements into governance standards
Hands-on experience querying databases (SQL or similar)
Strong communication skills
ability to work independently in long-term engagements
Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Job Responsibility

Define and maintain Data Governance policies, standards, and processes
Establish and operate a governance framework (Glossary, Data Quality, RDM, Lineage)
Align data definitions and standards with business and technical stakeholders
Maintain business glossary, data dictionary, data quality rules, and reference data
Monitor compliance and data quality KPIs
support governance forums
Provide guidance and training to stakeholders
Support data-related initiatives across the organization

What we offer

Referral bonus for recommending future colleagues
Learning & Development programs to support your continuous growth
Stability and dynamic projects that allow you to build a long-term career
Access to Bookster for a wide range of books and resources
Discounts and partnerships with services such as City Dent, ESX, Therme, and more

Fulltime

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Reference Data Services Analyst 2

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