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As an Apps Support Senior Analyst, you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients. You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, AI-driven automation, and reliability techniques.
Job Responsibility:
Provide technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements
Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis
Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests
Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics
Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability
Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk
Requirements:
5+ years in a Production Support role managing enterprise-level applications
Deep expertise in Unix/Linux and advanced Shell scripting
Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Experience with containerization platforms (OpenShift, Kubernetes)
Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
Experience working with REST APIs
Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences
Bachelor’s/University Degree or equivalent experience will be considered
Nice to have:
Proficiency in a programming language (e.g., Python, Java) for automation
Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards