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As a Recruitment Operations Professional you will work as part of the Contingent Team within the Recruitment Operations function to deliver a best in class recruitment service for BAE Systems. Reporting to the Contingent Recruitment Team Leader – On-Boarding, the role will work collaboratively with functional and operational teams across BAE Systems to support the end-to-end recruitment activity in a fast paced, complex manufacturing environment. You will gain an understanding of the different business areas and their demands, with the opportunity for progression in other areas/teams. The Recruitment Operations Professional will support the day to day administration of the team, ensuring our queries are responded to in line with our demanding SLA’s whilst completing the work to highest standard. The role holder will take ownership and accountability to ensure the volumes are maintained but also work collaboratively with the Recruitment Operations Specialists to ensure our recruitment objectives are delivered. The role holder will be a self-starter, highly motivated, great multi-tasker and able to act independently with minimal supervision to ensure work levels are completed each day.
Job Responsibility:
Responsible for on boarding new contingent workers and ensuring they are hired ahead of first day readiness
Providing timely/regular communications to support the recruiters in updating hiring managers, candidates and agencies
Providing a quality customer service, interacting with suppliers, other teams and stakeholders, answering enquires and escalating where appropriate
Building and developing effective and collaborative relationships with colleagues and customers
Providing advice and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised
Manipulating data and working with trends to improve data and input it into different formats to ensure reporting demands are met
Responsible for providing timely and accurate accounting data in order to send out weekly billing and clocking reports ensuring all queries are actioned and responded to
Looking at accounting data to help solve issues raised by the business or suppliers due to billing discrepancies, with great attention to detail
Managing and achieving all personal performance standards, internal and external SLAs and quality measures
Multi-tasking lots of open queries at any one time effectively while maintaining own workload
Supporting implementation of new processes within the team
Requirements:
Knowledge of recruitment processes is essential with knowledge of contingent recruitment desirable
Excellent IT skills, in particular applicant tracking systems
Excellent Microsoft Office Skills
Ability to understand and champion the importance of data integrity, timely and accurate reporting and uses this information to run efficient processes
Experience of recruiting volume campaigns as well as unique roles and the variances in between
Experience of working within agreed HR policies and processes and provide ad hoc recruitment advice
Ability to resolve multiple highly complex operational issues
Experience of delivering to and working with service level agreements and service definitions
Ability to challenge and influence at all levels internally and externally
Ability to deliver niche and high volume transactional recruitment services
Proven ability of challenging and improving stakeholder perception through delivery of contractual measures and excellent service
Excellent presentation, communication, engagement and influencing skills
Excellent relationship building skills both internal and external
Operational delivery and customer service excellence mindset
Ability to build trust & Key relationships with internal and external stakeholders
Strong problem solving skills due to the complexity of our processes, systems and customers
Must also be able to leverage experience and ‘lessons learnt’ to continually improve the solutions to remove problems re occurring
GCSEs or equivalent in Maths and English (Grades A-C)
Nice to have:
A recruitment background would be a benefit but not necessary
Previous experience of using application tracking systems would be an advantage