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Wilson HR Logo Wilson HR · Human Resources

Recruitment Operations Manager, Delivery

South Africa · Job Posted February 08, 2026
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Job Description

The Recruitment Operations Manager at Wilson serves as a client-facing, hands-on strategic partner to Recruiters, clients, and the internal CRM team. This role is responsible for the effective management of a team of Recruiters, focusing on achieving and surpassing recruitment goals and enhancing year-over-year performance. The Recruitment Operations Manager guides the team in identifying and qualifying top talent for client partnerships. Collaboration with delivery clients and Recruiters is essential to develop a comprehensive understanding of assigned positions, allowing the manager to formulate targeted strategies to attract both passive and active job seekers. In this capacity, the Recruitment Operations Manager acts as an industry expert in current market trends, sourcing techniques, and networking practices.

Job Responsibility

  • Responsible for supporting the mentoring, coaching and development of team, recognizing strengths and weaknesses, as well as building out performance improvement plans
  • Run and lead a team of Recruiters, driving performance results across assigned account(s)
  • Act as a consultative tactical partner by knowing the labor market and client’s business industry in order to provide extraordinary sourcing advising strategies
  • Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals
  • Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning
  • Full ownership of comprehensive reporting to Sr Leadership
  • Full understanding of contract details, P&L and account logistics in order to successfully lead team and direct their focus appropriately
  • Ensure team is educated on their metrics and their current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to the recruiter performance
  • Strategically forecast resourcing needs, proper allocation of resources and requisition assignments to maintain a top-level of customer service and support
  • Assess and measure client satisfaction, responding with urgency when situations arise and taking dedicated steps to ensure a high level of productivity
  • Champion a strong culture across team(s)
  • Identify and prioritize short and long term goals as it refers to the account and recruiter’s desk
  • Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance on a weekly basis, at minimum
  • Determine and communicate weekly goals to sourcing team members as applicable
  • Strong partnership and collaboration with CRM as well as members of Sr Leadership, Clients and external partners
  • Reporting metrics and analyzing the data and communicating to the team regarding successes, challenges, areas of opportunity, etc
  • Other duties, as assigned

Requirements

  • Having excellent communication and the ability to clearly set expectations and objectives
  • Strong time management, organization, and attention to detail skills
  • Develop and present recruiting strategy plans for delivery clients and execute across the team
  • Successfully lead through metrics
  • You have strong business knowledge in multiple industries and displayed business insight at all levels within a client relationship
  • Demonstrate agility by working in a fast-paced environment with ever-changing demands
  • Understanding of multiple recruiting platforms and ATS databases
  • Guide in attracting talent through social media, alumni and social networking, Boolean strings, direct / cold-call sourcing, traditional and creative sourcing methods, and targeted referrals
  • Previous and shown leadership / supervisory experience in RPO or Staffing industry preferred

What we offer

  • Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home
  • A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings
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