Recreations Guest Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji, Nadi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Recreations Guest Service Agent ensures a positive guest experience by providing guidance on fitness equipment use, maintaining the recreation facility, and promoting a safe and engaging atmosphere. The Agent upholds Marriott's professional and service standards, complies with safety and company policies, and performs physical tasks necessary for maintaining the facility. Team collaboration and guest satisfaction are core responsibilities.

Job Responsibility:

Provide advice on exercising with fitness equipment
clean and maintain recreational equipment and supplies
promote rules for safety and welfare
oversee recreational activities
assist individuals with disabilities
report incidents to management
maintain a professional appearance and environment
interact with guests using clear and professional communication
comply with policy expectations
manage physical tasks as required by role
assist in training of hourly employees.

Requirements:

Provide advice to individuals on the correct method of exercising with fitness equipment
clean and maintain recreational equipment and supplies
wipe down fitness center machines and remove towels, trash, and debris
maintain an adequate supply of cups and water in recreation area
distribute lockers and towels to guests
provide information on available recreation facilities and activities
promote a fun and relaxing atmosphere
oversee activities in the recreational facility
provide assistance to guests until emergency medical services arrive
explain and promote safety rules of the facility
ensure hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects
report accidents, injuries, and unsafe work conditions
complete safety training and certifications
follow company policies and maintain a clean and professional appearance
maintain confidentiality of proprietary information
welcome and acknowledge all guests according to company standards
anticipate and address guest service needs
assist individuals with disabilities
interact using clear and professional language
develop and maintain positive working relationships
comply with quality assurance expectations and standards
read and verify information in various formats
visually inspect equipment and machines
use computers and/or point of sale systems
perform physical tasks such as lifting, carrying, pushing, pulling, and moving objects weighing up to 50 pounds
work on uneven or slippery surfaces
perform bending, twisting, pulling, and stooping actions.

What we offer:

Equal opportunity work environment
inclusive workplace culture
opportunity to work with a global team
access to training programs
brand association with Marriott International.

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Recreations Guest Service Agent