Recreation Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, San Antonio

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Serve as a key resource for recreation activities, assist guests, comply with safety standards, and maintain facilities and equipment as part of the JW Marriott San Antonio Hill Country Resort & Spa team.

Job Responsibility:

Serve as a key resource for all recreation activities facilitated on the property
Provide information to guests about available recreation facilities, including pools, beach, entertainment zone/game-room, fitness center, and child activities center
Encourage, recruit, register, and schedule guests to participate in recreation activities
Promote a fun and relaxing atmosphere for guests
Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency
Provide cashier services when working in facilities that include point of sales transactions
Assist when hosting private functions within the recreation facilities with group activities and events
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
Provide assistance to injured guests until the arrival of emergency medical services
Clean and maintain recreational facilities, equipment and supplies
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow company policies and procedures
Ensure uniform and personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Process payments for rental equipment, recreation activities, facility rentals, or retail sales
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines to identify defects
Enter and locate work-related information using computers and/or point of sale systems
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested

Requirements:

CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies

What we offer:

Opportunities for training, development, and recognition
Focus on holistic well-being
Community and camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Recreation Experience Expert