This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Recreation Attendant (Amenity Ambassador) is a key contributor to the Villatel guest journey, supporting the elevated atmosphere and seamless flow of resort amenities including the Grand Pool, Lazy Loop, Waterslides, Cabanas, and daily recreation programs. Amenity Concierges serve as the primary touchpoint for guests enjoying the property’s leisure spaces, combining polished hospitality, warm engagement, and thoughtful recreation support to create memorable moments for guests of all ages. Through anticipatory service, attention to detail, and an understanding of family dynamics and guest preferences, this role strengthens the overall Villatel brand experience and ensures a delightful, effortless stay for each guest.
Job Responsibility:
Warmly welcome guests to amenity spaces and provide personalized assistance tailored to individual needs, family structures, and guest expectations
Serve as a knowledgeable resource for resort offerings, communicating available amenities, recreational activities, cabana options, and schedule-based programming in a polished and approachable manner
Assist guests with seating arrangements, towel service, poolside comfort items, and cabana setups, prioritizing both efficiency and refined presentation
Anticipate guest needs by observing guest behaviors and comfort levels, responding proactively and with maturity, empathy, and professionalism
Cultivate a family-friendly environment by engaging children and parents with genuine enthusiasm, patience, and high service awareness
Uphold Villatel’s brand standards through consistent communication, etiquette, and a highly polished guest-facing demeanor
Provide cabana guests with attentive support, ensuring their comfort and assisting with amenities, seating, resort information, and general needs
Coordinate towel rotations, amenity items, activity materials, and recreational supplies to ensure availability and operational readiness
Communicate with internal teams including housekeeping, recreation, and food & beverage to support a cohesive guest experience and timely response to guest requests
Participate in opening and closing procedures for amenity and recreation spaces, including set-up, breakdown, cleaning, and inventory coordination
Attend daily briefings, departmental meetings, and required training sessions to remain informed on guest priorities, resort programming schedules, and property standards
Maintain accurate and informative communication with supervisors and peers to ensure alignment, consistency, and exceptional operational performance
Requirements:
Must be 18 years of age or older
Previous experience in hospitality, recreation, resorts, theme parks, or guest services preferred, though not required
Polished communication and interpersonal skills with the ability to engage professionally with families, children, and multi-generational guests
Flexible availability including weekends, holidays, mornings, and evenings based on seasonal demand
CPR, First Aid, and AED certifications (or willingness to obtain upon hire)