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Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
Job Responsibility:
Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units
Supervises and manages employees
Monitors quality, standards and meets the expectations of the customers
Schedules events, programs, and activities
Provides personal assistance, medical attention, emotional support
Develops specific goals and plans
Supports the management of outside vendors including water sports and scuba
Assists with managing group activities including sand painting, bon fires, and team building events
Orders and manages necessary supplies
Assists with managing the children's program
Assists with managing pool and beach areas
Serves as a role model to demonstrate appropriate behaviors
Provides services that are above and beyond for customer satisfaction
Improves service by communicating and assisting individuals to understand guest needs
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve
Participates in the performance appraisal system process
Coordinates training activities for employees
Encourages and builds mutual trust, respect, and cooperation among team members
Communicates expectations and performance objectives to subordinates
Requirements:
High school diploma or GED
1 year experience in the recreation/health club operations or related professional area
OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major