Recreation & Activity Manager Job at Marriott Bonvoy (Goa)

Job Description

Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

Job Responsibility

Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units
Provides and models service behavior to guests and employees
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility
Position works with direct reports to carry out departmental strategies
Supervises and manages employees
Supports day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Monitors quality, standards and meets the expectations of the customers on a daily basis
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Schedules events, programs, and activities, as well as the work of others
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
Develops specific goals and plans to prioritize, organize, and accomplish your work
Supports the management of outside vendors including water sports and scuba
Orders and manages necessary supplies
Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs
Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.)
Manages group activities including sand painting, bon fires, and team building events
Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units
Serves as a role model to demonstrate appropriate behaviors
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Participates in the performance appraisal system process, giving feedback when needed
Coordinates training activities for employees in department
Encourages and builds mutual trust, respect, and cooperation among team members
Communicates expectations and performance objectives to subordinates
subordinates are also open to raise questions and/or concerns

Requirements

High school diploma or GED
1 year experience in the recreation/health club operations or related professional area
OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major
no work experience required

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Recreation & Activity Manager

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