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Recovery Worker - Daytime

norfolkandwaveneymind.org.uk Logo

Norfolk and Waveney Mind

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Location:
United Kingdom , Norwich

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Category:
Nursing

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Contract Type:
Employment contract

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Salary:

25134.00 GBP / Year
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Job Description:

We are recruitment a compassionate and skilled Recovery Worker to join our REST Hub in Norwich. This role is central to supporting people, offering a safe, supportive space for our service users. You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.

Job Responsibility:

  • Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
  • Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
  • Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
  • Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
  • Reduce isolation by helping individuals reconnect with peer support and community networks
  • Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
  • Liaise with GPs, partner agencies, and community services, making referrals where appropriate
  • Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
  • Maintain accurate records using the Norfolk and Waveney Client Management System
  • Participate in risk handovers, monitoring, evaluation, and agreed KPIs
  • Build and maintain strong relationships with internal teams and external partners
  • Attend regular supervision, team meetings, and contribute to service development

Requirements:

  • Has experience supporting people with mental ill health, distress, or crisis
  • Is confident working in fast‑paced, emotionally complex environments
  • Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
  • Is skilled at building rapport and trust quickly
  • Can assess information from multiple sources and make sound, person‑centred decisions
  • Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
  • Has strong recording, organisation, and communication skills

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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