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Norfolk and Waveney Mind Logo Norfolk and Waveney Mind · Health and Beauty

Recovery Worker - Daytime

United Kingdom, Great Yarmouth or Gorleston · Job Posted May 05, 2026
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Job Description

REST Norwich is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting. We are recruitment a compassionate and skilled Recovery Worker to join our REST Hub in the East. This role is central to supporting people, offering a safe, supportive space for our service users. You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.

Job Responsibility

  • Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
  • Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
  • Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
  • Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
  • Reduce isolation by helping individuals reconnect with peer support and community networks
  • Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
  • Liaise with GPs, partner agencies, and community services, making referrals where appropriate
  • Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
  • Maintain accurate records using the Norfolk and Waveney Client Management System
  • Participate in risk handovers, monitoring, evaluation, and agreed KPIs
  • Build and maintain strong relationships with internal teams and external partners
  • Attend regular supervision, team meetings, and contribute to service development

Requirements

  • Has experience supporting people with mental ill health, distress, or crisis
  • Is confident working in fast‑paced, emotionally complex environments
  • Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
  • Is skilled at building rapport and trust quickly
  • Can assess information from multiple sources and make sound, person‑centred decisions
  • Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
  • Has strong recording, organisation, and communication skills
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