Recovery Team Leader, IKEA

Recovery Team Leader

IKEA

Location:
Malaysia, Batu Kawan

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Recovery Team Leader position at IKEA Batu Kawan, responsible for managing the recovery process, ensuring product quality and safety, optimizing revenue from unhappy product flow, and maintaining a safe shopping and working environment

Job Responsibility:

Support that the As-Is area lives up to the As-Is principles and the commercial part of the Functional Review for Recovery and Quality
Co-operate across functions to ensure everyone understands and contributes to the Recovery process with focus on prevention, optimize revenue and sustainability
Ensure that the Recovery area is a safe and secure environment to shop and work in
Block and report products that have potential quality problems by issuing and creating store quality reports (SQRs) in CASY
Provide the store with customer and co-worker feedback on reported potential quality issues
Work actively to create an environment where the IKEA culture is a strong and living reality, and secure diversity is valued
Work proactively with colleagues to optimize all Recovery operations in the store, contributing to the achievement of the Store and Recovery goals within profit & loss
Actively analyse and communicate Quality KPI performance in the store
prioritise and initiate actions to improve performance as well as the store competence
Secure compliance to Rules and SOPs in my area and contribute actively by participating in the iCheck/weCheck process
Promote a 'safety first' culture where colleagues raise and discuss concerns a solution

Requirements:

Knowledge in store operation, product/range and supply chain
Understanding of how product quality and safety issues affects the IKEA Brand
Experience of working in a fast-paced environment
Strong drive to prevent unhappy product flow and able to optimize revenue on the unhappy flow
Excellent networking, interpersonal and communication skills
Willing to work on weekend, shift hours and Public holidays

Additional Information:

Job Posted:
September 15, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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