CrawlJobs Logo

Recovery Representative I (Tier II)

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Rochester

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.

Job Responsibility:

  • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures
  • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk
  • Educate clients and branches on resolution processes and recommend alternative service options when necessary
  • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue
  • Research and address product and service issues, handling objections with mentorship support to recover lost revenue
  • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions
  • Evaluate client accounts to determine approved services and implement measures to mitigate company risk
  • Maintain daily call quotas and comply with departmental policies and procedures
  • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards
  • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements

Requirements:

  • Proven experience in collections
  • Minimum of a high school diploma required
  • Bachelor's degree is preferred
  • Background in customer service, finance, accounting, or payroll functions
  • Familiarity with call center operations
  • Proficiency in Microsoft Word, Excel, and Access
  • Ability to thrive in a fast-paced environment and handle multiple priorities effectively
  • Strong analytical skills for researching and resolving service and product issues
  • Knowledge of compliance standards, including the Fair Debt Collections Practices Act
  • Excellent communication skills to educate clients and manage objections professionally
  • Capacity to work collaboratively and independently while adhering to organizational policies
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training

Additional Information:

Job Posted:
January 09, 2026

Job Link Share:
PREMIUM
Premium job offers
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Recovery Representative I (Tier II)

Recovery Representative I (Tier II)

We are looking for a Recovery Representative I (Tier II) to join a customer serv...
Location
Location
United States , Rochester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • bachelor's degree preferred
  • Prior collections experience is required
  • Background in customer service, finance, accounting, payroll, or a related business function
  • Experience working in a call center or other high-volume phone-based environment
  • Proficiency with Microsoft Word, Excel, and Access
  • Ability to research account issues, manage objections professionally, and work toward successful recovery outcomes
  • Strong attention to detail with the ability to maintain accuracy under tight deadlines
  • Capacity to work in a fast-paced setting while following compliance standards and regulatory guidelines
Job Responsibility
Job Responsibility
  • Review and resolve returned banking transactions promptly and accurately to support recovery efforts and minimize outstanding losses
  • Respond to questions from clients, branches, and internal teams with attentive service while balancing customer needs with company risk controls
  • Investigate payment, payroll, and service issues by analyzing account details, identifying root causes, and determining appropriate next steps
  • Guide customers and internal partners through the resolution process, including alternative service options when standard methods are not available
  • Monitor daily payment and payroll-related reports to ensure updates are completed on time and to help prevent penalties or service disruptions
  • Assess account standing and service eligibility to determine approved solutions and reduce operational and financial risk
  • Maintain expected call volume and documentation standards while following departmental procedures and compliance requirements
  • Build working knowledge of payroll, tax, benefits, garnishments, retirement, debit card, and related service offerings to support sound decision-making
  • Participate in ongoing coaching and training to strengthen product knowledge, collection techniques, and regulatory adherence
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs and competitive compensation
Read More
Arrow Right

A/R Recovery Representative I (Tier II)

In this long-term contract role, you will play a vital part in ensuring the accu...
Location
Location
United States , Rochester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma and at least 4 years of experience in customer service, finance, accounting, or payroll
  • Strong organizational skills and the ability to make effective decisions
  • Proficiency in Microsoft Word, Excel, and Access
  • Demonstrated ability to resolve disputes and recover revenue
  • Knowledge of billing functions and compliance procedures
  • Familiarity with payroll, human resources administration, and financial processes
  • Excellent communication skills for interacting with clients and partners
  • Experience in mitigating risks and ensuring adherence to company policies
Job Responsibility
Job Responsibility
  • Resolve past-due invoices promptly and accurately to minimize financial risks
  • Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution
  • Educate clients, partners, and internal teams on resolution processes and billing procedures
  • Utilize available systems and resources to address disputes and recover owed revenue
  • Maintain compliance with established departmental policies and procedures
  • Participate in ongoing training to continually enhance skills and knowledge
  • Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios
  • Balance service delivery with effective collection strategies to protect company interests
  • Collaborate with external partners and departments to streamline recovery processes
  • Apply strong organizational skills to manage workload and meet resolution deadlines
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

2nd Shift Material Handler

Alro Steel, a family-owned company, is currently seeking 2nd Shift Material Hand...
Location
Location
United States , Charlotte
Salary
Salary:
21.00 USD / Hour
alro.com Logo
Alro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A commitment to safety
  • a willingness to learn
  • a desire to be a part of a great team
Job Responsibility
Job Responsibility
  • filling and preparing material orders for shipment to our customers
  • operation of overhead cranes, forklifts, metal saws, shears, and lasers
What we offer
What we offer
  • Competitive compensation paid weekly
  • Incredible benefits package that includes medical, dental, vision, life, retirement savings plan, flexible spending accounts, paid parental leave, bereavement, and disability insurance
  • Paid vacation and holidays
  • Extensive upfront training and ongoing mentoring
  • Opportunities to grow and advance
  • Tuition reimbursement
  • Low cost 90/10 Healthcare Benefits after 30 days of employment
Read More
Arrow Right
New

Material Handler

Alro Steel, a family-owned company, is currently seeking 2nd & 3rd Shift Materia...
Location
Location
United States , Rochester
Salary
Salary:
21.50 USD / Hour
alro.com Logo
Alro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A commitment to safety
  • A willingness to learn
  • A desire to be a part of a great team
  • previous experience in operations for a metal service center preferred
  • excellent attendance
  • safe work habits
  • computer and keyboard skill development
  • a record of accurate order fulfillment
Job Responsibility
Job Responsibility
  • filling and preparing material orders for shipment to our customers
  • operation of overhead cranes, forklifts, metal saws, shears, and lasers
What we offer
What we offer
  • Competitive compensation paid weekly
  • medical
  • dental
  • vision
  • life
  • retirement savings plan
  • flexible spending accounts
  • paid parental leave
  • bereavement
  • disability insurance
  • Fulltime
Read More
Arrow Right
New

Part-Time Store Cashier/Stocker

ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, ...
Location
Location
United States , Phillipsburg
Salary
Salary:
19.00 - 21.00 USD / Hour
stores.aldi.us Logo
Aldi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 18 years old required
  • High school diploma or equivalent preferred
  • Prior work experience in a retail environment preferred
  • Ability to provide prompt and courteous customer service
  • Ability to operate all store equipment such as cash registers, floor scrubber, cardboard baler, pallet jacks, handheld devices, computers, etc.
  • Ability to interpret and apply ALDI operating policies and procedures
  • Ability to effectively communicate both verbally and in writing
  • Ability to perform basic arithmetic such as addition, subtraction, multiplication, and division
  • Ability to follow instructions and pay attention to detail
  • Ability to work both independently and with others
Job Responsibility
Job Responsibility
  • Models and fulfills all customer service principles and escalates concerns to store management as necessary
  • Assists store management in achieving operational efficiency goals
  • Assists store management in achieving total loss goals
  • Complies with all established company policies and processes
  • Supports store management in providing a safe working environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order
  • Maintains store zones standards and merchandising standards at all times
  • Adheres to inventory procedures and product handling guidelines
  • Performs general cleaning tasks to company standards
  • Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors
  • Adheres to cash policies and procedures
What we offer
What we offer
  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program
  • Parttime
Read More
Arrow Right
New

Carrier Engineering Network Engineer Manager

This role is responsible for strategy, design, implementation, and operational s...
Location
Location
United States , Columbus;Chandler;Charlotte
Salary
Salary:
119000.00 - 187000.00 USD / Year
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
May 24, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
  • 2+ years of leadership experience in a network engineering or technology environment (managing engineers or technical teams)
Job Responsibility
Job Responsibility
  • Manage and develop a team of network engineering individual contributors, handling work of low to moderate complexity and risk in the network engineering domain
  • Oversee support of the company’s network systems, including LANs, WANs, internet, transport networks, network segments, and other data communication systems
  • Engage stakeholders and internal partners associated with the Network Engineering function to ensure effective collaboration and alignment
  • Identify and recommend process improvements and develop risk controls to enhance network reliability and compliance
  • Troubleshoot, maintain, and repair networked communication systems, addressing issues reported by end-users and administering system configurations
  • Ensure timely issue resolution so that users have continuous access to organizational network resources with minimal disruption
  • Make decisions and resolve issues regarding team objectives and network operations to meet business goals and performance targets
  • Interpret and develop policies and procedures for the network engineering function, within scope of responsibility, maintaining adherence to enterprise standards
  • Use network management software and testing tools to fine-tune systems, optimize performance, implement security measures, and streamline network functions
  • Collaborate and consult with peers and leaders at multiple levels, ensuring cross-functional alignment on technology initiatives
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Fulltime
!
Read More
Arrow Right
New

1:1 Teaching Assistant

Do you love supporting children and seeing the 'light bulb moment'? Do you want ...
Location
Location
United Kingdom , Meldreth
Salary
Salary:
20566.00 - 24501.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • Teaching Assistant Qualification (desirable but not essential)
  • Relevant teaching Assistant and SEN experience (Must be able to provide references)
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting a SEN learner on a 1:1 basis
  • Supporting a primary aged learners with a severe and complex needs
  • Working with the teacher to support the learning objectives
What we offer
What we offer
  • Local free parking available
  • Ready supply of tea, cakes and biscuits in the modern and spacious staff room
  • Discounted childcare available
  • On-site training
  • Bright and spacious classrooms with top of the range resources and technology
  • Supportive Senior leadership
  • Fulltime
Read More
Arrow Right
New

Account Executive, SMB Team Sales

This role will meet and exceed monthly sales quota objectives by successfully su...
Location
Location
United States , Maitland
Salary
Salary:
43020.00 - 77700.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment. (Required)
  • Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking. (Required)
  • Customer Service Demonstrated experience delivering superior customer service and attention to detail. (Required)
  • Communication Excellent interpersonal, written, and oral communication skills. (Required)
  • Negotiation Effective negotiating and closing skills. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Under sales manager supervision, generates leads and referrals through prospecting, cold calling and networking.
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.
  • Negotiate and close deals.
  • Work with leadership to develop skills in prospecting, call execution and relationship management. Participate in training opportunities on products and services and attend sales meetings.
  • Devise creative and effective sales approaches, solutions and proposals.
  • Fully apply all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
What we offer
What we offer
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Fulltime
Read More
Arrow Right