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Recovery Representative I (Tier II)

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Robert Half

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Location:
United States , Rochester

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.

Job Responsibility:

  • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures
  • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk
  • Educate clients and branches on resolution processes and recommend alternative service options when necessary
  • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue
  • Research and address product and service issues, handling objections with mentorship support to recover lost revenue
  • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions
  • Evaluate client accounts to determine approved services and implement measures to mitigate company risk
  • Maintain daily call quotas and comply with departmental policies and procedures
  • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards
  • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements

Requirements:

  • Proven experience in collections
  • Minimum of a high school diploma required
  • Bachelor's degree is preferred
  • Background in customer service, finance, accounting, or payroll functions
  • Familiarity with call center operations
  • Proficiency in Microsoft Word, Excel, and Access
  • Ability to thrive in a fast-paced environment and handle multiple priorities effectively
  • Strong analytical skills for researching and resolving service and product issues
  • Knowledge of compliance standards, including the Fair Debt Collections Practices Act
  • Excellent communication skills to educate clients and manage objections professionally
  • Capacity to work collaboratively and independently while adhering to organizational policies
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training

Additional Information:

Job Posted:
January 09, 2026

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