CrawlJobs Logo

Recovery Representative I (Tier II)

United States, Rochester · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Recovery Representative I (Tier II) to join a customer service team supporting payment recovery and account resolution activities in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, assisting clients and internal partners with service-related questions, and helping reduce financial exposure through accurate, timely follow-up. The ideal candidate brings strong collections and call center experience, sound judgment, and the ability to work effectively in a fast-paced environment while maintaining compliance with established guidelines.

Job Responsibility

  • Review and resolve returned banking transactions promptly and accurately to support recovery efforts and minimize outstanding losses
  • Respond to questions from clients, branches, and internal teams with attentive service while balancing customer needs with company risk controls
  • Investigate payment, payroll, and service issues by analyzing account details, identifying root causes, and determining appropriate next steps
  • Guide customers and internal partners through the resolution process, including alternative service options when standard methods are not available
  • Monitor daily payment and payroll-related reports to ensure updates are completed on time and to help prevent penalties or service disruptions
  • Assess account standing and service eligibility to determine approved solutions and reduce operational and financial risk
  • Maintain expected call volume and documentation standards while following departmental procedures and compliance requirements
  • Build working knowledge of payroll, tax, benefits, garnishments, retirement, debit card, and related service offerings to support sound decision-making
  • Participate in ongoing coaching and training to strengthen product knowledge, collection techniques, and regulatory adherence

Requirements

  • High school diploma required
  • bachelor's degree preferred
  • Prior collections experience is required
  • Background in customer service, finance, accounting, payroll, or a related business function
  • Experience working in a call center or other high-volume phone-based environment
  • Proficiency with Microsoft Word, Excel, and Access
  • Ability to research account issues, manage objections professionally, and work toward successful recovery outcomes
  • Strong attention to detail with the ability to maintain accuracy under tight deadlines
  • Capacity to work in a fast-paced setting while following compliance standards and regulatory guidelines

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs and competitive compensation

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Recovery Representative I (Tier II)

8 matching positions

Recovery Representative I (Tier II)

We are looking for a skilled Recovery Representative I (Tier II) to join our tea...
Location
Location
United States , Rochester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in collections
  • Minimum of a high school diploma required
  • Bachelor's degree is preferred
  • Background in customer service, finance, accounting, or payroll functions
  • Familiarity with call center operations
  • Proficiency in Microsoft Word, Excel, and Access
  • Ability to thrive in a fast-paced environment and handle multiple priorities effectively
  • Strong analytical skills for researching and resolving service and product issues
  • Knowledge of compliance standards, including the Fair Debt Collections Practices Act
  • Excellent communication skills to educate clients and manage objections professionally
Job Responsibility
Job Responsibility
  • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures
  • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk
  • Educate clients and branches on resolution processes and recommend alternative service options when necessary
  • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue
  • Research and address product and service issues, handling objections with mentorship support to recover lost revenue
  • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions
  • Evaluate client accounts to determine approved services and implement measures to mitigate company risk
  • Maintain daily call quotas and comply with departmental policies and procedures
  • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards
  • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training
Read More
Arrow Right

A/R Recovery Representative I (Tier II)

In this long-term contract role, you will play a vital part in ensuring the accu...
Location
Location
United States , Rochester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma and at least 4 years of experience in customer service, finance, accounting, or payroll
  • Strong organizational skills and the ability to make effective decisions
  • Proficiency in Microsoft Word, Excel, and Access
  • Demonstrated ability to resolve disputes and recover revenue
  • Knowledge of billing functions and compliance procedures
  • Familiarity with payroll, human resources administration, and financial processes
  • Excellent communication skills for interacting with clients and partners
  • Experience in mitigating risks and ensuring adherence to company policies
Job Responsibility
Job Responsibility
  • Resolve past-due invoices promptly and accurately to minimize financial risks
  • Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution
  • Educate clients, partners, and internal teams on resolution processes and billing procedures
  • Utilize available systems and resources to address disputes and recover owed revenue
  • Maintain compliance with established departmental policies and procedures
  • Participate in ongoing training to continually enhance skills and knowledge
  • Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios
  • Balance service delivery with effective collection strategies to protect company interests
  • Collaborate with external partners and departments to streamline recovery processes
  • Apply strong organizational skills to manage workload and meet resolution deadlines
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Accounting Manager

A manufacturing company in Milford, CT is seeking an experienced Accounting Mana...
Location
Location
United States , Milford
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as an Accounting Manager or in a senior accounting role preferred
  • Experience in manufacturing accounting, including inventory and cost accounting, strongly preferred
  • Strong understanding of general ledger, financial reporting, and close processes
  • Proficiency with Microsoft Excel and accounting/ERP systems
  • Strong analytical, organizational, and communication skills
  • Bachelor's degree in accounting, finance, or a related field preferred
  • CPA or advanced accounting credentials are a plus
Job Responsibility
Job Responsibility
  • Oversee daily accounting operations, including general ledger activity, reconciliations, and journal entries
  • Manage month-end and year-end close processes
  • Prepare and review financial statements and internal reports
  • Monitor inventory, cost accounting, and manufacturing-related financial activity
  • Support budgeting, forecasting, and variance analysis
  • Ensure compliance with internal controls, company policies, and accounting standards
  • Supervise or support AP, AR, and payroll-related accounting functions as needed
  • Partner with leadership to provide financial insight and operational support
  • Assist with audit preparation and special projects
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right
New

Prep Cook

Location
Location
Canada , Whitby
Salary
Salary:
17.60 CAD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic reading, writing, and mathematical skills
  • Effectively read, write and communicate in English with residents and other employees
  • Food handlers permit as required by provincial law and/or Company standards
  • Able to follow and read recipes and production guides
  • Knowledge of food handling, preparation, cooking and service
Job Responsibility
Job Responsibility
  • Assist with the preparation and presentation of meals
  • Provide a high level of customer service
  • Work closely with the Executive Chef and/or Sous Chef to keep residents satisfied with food and dining programs
  • Maintain kitchen in a clean, safe, and sanitary condition at all times
  • Adhere to cleaning schedules as assigned
  • Ensure that all food is received, stored, and prepared according to company standards
  • Assist cook with preparation and presentation of meals and snacks in accordance to company recipe and production guides
  • Keep kitchen floors clean (sweeps and mops) and trash emptied
  • Assist with the transportation and storage of food and supplies
  • Assist cooks as requested
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Server/Waitstaff

Location
Location
United States , Thousand Oaks
Salary
Salary:
16.90 - 20.28 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No experience needed
  • On-the-job training – get paid to get trained
Job Responsibility
Job Responsibility
  • Set and clear tables, take residents’ dining orders and provide the highest level of customer service
  • Review menus with residents and acquaint new residents with dining at Atria
  • Assist with the preparation, delivery and cleanup of daily meals, banquets and special events
  • Create a strong sense of teamwork with your colleagues and positive relationships with residents
  • Clean and sanitize carpet, tables, chairs, condiment containers and equipment used in the dining room
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Parttime
Read More
Arrow Right
New

Communication Specialist

We are looking for a Communication Specialist to support a major customer-facing...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in communications, corporate communications, internal communications, or a related field
  • Demonstrated experience creating communication plans, messaging frameworks, and content calendars for complex initiatives
  • Strong copywriting skills with the ability to tailor content for different audiences and communication channels
  • Proven ability to work collaboratively with cross-functional teams and multiple stakeholder groups
  • Experience supporting marketing communications, customer communications, or change-related communication efforts
  • Excellent verbal and written communication skills with strong attention to detail and message consistency
  • Ability to manage multiple priorities in a permanent, fast-paced contract environment
Job Responsibility
Job Responsibility
  • Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule
  • Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels
  • Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities
  • Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution
  • Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines
  • Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience
  • Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes
  • Contribute to project-related communication planning for platform consolidation activities as business needs evolve
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Memory Care Activity Specialist

Location
Location
United States , Andover
Salary
Salary:
17.00 - 20.40 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or general education degree (GED)
  • or one to two years prior experience with an adult population developing and implementing activities and/or training
  • or an equivalent combination of education and experience.
  • Must have a working knowledge of the methods of recreational therapy or activity programming and their application to activity and leisure needs of residents with Alzheimer's/Dementia.
  • Required certification(s) based on current state regulations.
  • Able to work various schedules and shifts as needed.
Job Responsibility
Job Responsibility
  • Leads assigned Life Guidance programs and develops service plans.
  • Offers adequate and diversified recreational activities to residents with sufficient supervision for each activity.
  • Proactively involves all Life Guidance staff in the planning and implementation of the daily program which includes all activities of daily living.
  • Plans individual birthday celebrations for each resident.
  • Develops programs for residents including, if applicable, programs designed for residents confined to their rooms.
  • Engages and motivates residents resulting in program participation.
  • Greets new residents making a special effort to include and engage them in activities and introduce them to others in the community with similar interests and backgrounds.
  • Assists in planning parties and activities as well as decorating the community according to the season and/or holiday throughout the years as well as planning monthly birthday parties to honor residents.
  • Supports and actively participates in the community’s census building initiatives.
  • Maintains records of all activities, resident participation levels and acceptance of each activity by residents as required by state law.
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Teaching Assistant

Are you looking for a new rewarding role ? "Shape the future by guiding students...
Location
Location
United Kingdom , Reigate
Salary
Salary:
85.00 - 95.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
July 09, 2026
Flip Icon
Requirements
Requirements
  • Non Teaching
  • 121 teaching experience
  • communication
Job Responsibility
Job Responsibility
  • Supporting the teacher in delivering lessons and managing the classroom environment
  • Providing one-to-one support to students, addressing their individual learning needs
  • Assisting with small group activities, ensuring students are engaged and participating
  • Supporting students with their social and emotional development
  • Helping to create a positive and inclusive learning environment
What we offer
What we offer
  • £300 refer-a-friend bonus scheme
  • Dedicated consultant support
  • Weekly pay
  • Time-sheet app for submitting hours
  • Fulltime
Read More
Arrow Right