Recovery Operations Support Senior Group Manager, Citi

Citi

Location:
United States, Jacksonville ▼
Florence
Johnson City
Tucson

Category:
Finance

Contract Type:
Employment contract

Salary:

170000.00 - 300000.00 USD / Year

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Job Description:

The individual in this role will be responsible for all Recovery Operations for multiple lines of business to include Branded and Retail Services Cards, Mortgage and Retail Banking. Leads a team of 8 Recovery Senior Managers who assess, evaluates and makes recommendations relative to recovery operations strategy, resource capacity planning and reporting capabilities in order to implement measures to attain portfolio risk goals.

Job Responsibility:

Responsible for all Recovery Operations for multiple lines of business including Branded and Retail Services Cards, Mortgage and Retail Banking
Leads a team of 8 Recovery Senior Managers
Assess, evaluates and makes recommendations relative to recovery operations strategy, resource capacity planning and reporting capabilities
Responsible for collections servicing requirements, needs/issues, volumes, timelines
Collaborate with Risk Management Operations to develop and oversee processes to achieve portfolio loss and expense objectives
Lead the development and evaluation of reporting tools and analysis
Responsible for budget planning, policy formulation and future strategy of Recovery Operations
Responsible for strategy development and management of all aspects of 3rd party vendor management
Lead a large team of Recovery Senior Managers across multiple sites
Responsible for the collections performance of all agencies, attorneys, probate vendors, and bankruptcy vendors
Establishes innovative structure for oversight of all Consumer Counseling Agencies and performance
Lead the ideation, creation and execution of all charged-off asset sales in North America
Provides strategic planning and global asset sales consulting
Champion innovation and process improvement for all aspects of Recovery Operations

Requirements:

BS/BA degree or equivalent combination of education/experience
Advanced level experience in a related role with extensive experience in business, functional and people management
High degree of financial services industry knowledge
Strategic thought leadership
Understanding of multi-site call center environments
Demonstrated ability to lead transformational change
Highly effective working with all stakeholders in a highly complex matrix organization
Ability to build a circle of trust with internal and external stakeholders
Demonstrated exceptional relationship management skills and interpersonal skills
Demonstrated ability to drive teams that span regions, businesses and functions toward a common purpose
Exemplary thought leadership skills with proven ability to build and lead strategic initiatives
Proven ability to execute/deliver results
Strong influencing and negotiation skills
Pragmatic problem solver, forward thinker with independence of thought

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 16, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Recovery Operations Support Senior Group Manager

Citi

Location:United States, Jacksonville ▼FlorenceJohnson CityTucson

Category:Finance

Contract Type:Employment contract