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Recovery Officer

https://www.allianz.com Logo

Allianz

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Location:
Australia , Sydney ▼

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Job Responsibility:

  • Engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers
  • Exceeding customer expectations with consistent positive experiences that build loyalty
  • Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL
  • Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards
  • Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability

Requirements:

  • Experience in claims management within a complex, matrixed general insurance organization
  • Effective planning, prioritization, and task organization skills to manage competing demands and resources
  • High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information
  • Proficiency in technical aspects including systems, software, databases, reporting, and communication tools
  • Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL
What we offer:
  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
  • Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Additional Information:

Job Posted:
April 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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