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Recovery and arrears specialist

believe housing

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Location:
United Kingdom , Bishop Auckland

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Category:

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Contract Type:
Not provided

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Salary:

37691.00 - 39036.00 GBP / Year

Job Description:

We’re on the lookout for a recovery and arrears specialist (current tenants) to join the believe housing team. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Job Responsibility:

  • Provide day to day advice, guidance and coaching to the Recovery and Arrears Co-ordinators and other stakeholders
  • Prepare and deliver, where required, legal documents for possessing hearings
  • Represent believe housing at court hearings and evictions

Requirements:

  • Ensure effective management of the Recovery and Arrears area by managing people, performance, development and health and wellbeing issues effectively and in-line with relevant policies and procedures
  • Support the Recovery and Arrears Co-ordinators in providing first line generalist recovery and arrears advice, support, and invention to help tenants sustain their tenancy agreement
  • Provide advice, support and case management overview on all legal matters relating to the possession of properties, initiating, and progressing legal action and notices where appropriate within set timescales and in accordance with the recovery policy
  • Provide first line generalist advice, support and intervention to tenants who may need assistance to manage their Universal Credit claim online or monthly budgeting
  • Contribute to the design and development of campaigns to publicise welfare benefit reforms and wider financial inclusion themes including bank accounts, credit unions and direct debits
What we offer:
  • Annual leave entitlement (up to 33 days, plus four volunteering days per year)
  • Competitive pension scheme
  • Flexible ‘working the believe way’ patterns

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 25, 2026

Work Type:
Hybrid work
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