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We are looking for a detail-oriented Records Specialist to support a busy records management team. This contract position has the potential to become permanent and is ideal for someone who works well in a high-volume setting, takes initiative, and can manage document-related tasks with accuracy and urgency. The person in this role will help coordinate medical and billing record requests, maintain organized files, and communicate effectively with both internal teams and external partners. Success in this position requires sound judgment, professionalism, and a strong commitment to confidential record handling.
Job Responsibility:
Obtain medical records, billing documentation, and other requested files from providers and related sources in a timely manner
Review and reconcile account details with medical offices to help ensure information is complete, accurate, and up to date
Safeguard sensitive documents by following established confidentiality standards and proper record-handling practices
Build productive working relationships with medical providers, attorneys, and other external contacts through consistent daily communication
Partner with operations and account-facing teams to resolve issues, share updates, and support client service goals
Investigate and address record discrepancies, including issues involving the company portal, to help keep requests moving forward
Organize incoming requests, process document intake activities, and manage outbound communications such as faxed orders
Perform additional administrative and records-related support duties as needed to meet team priorities
Requirements:
High school diploma or equivalent required
Previous experience handling medical records or working in a healthcare records environment is preferred
Familiarity with EMR or other electronic records systems is helpful
Strong attention to detail with the ability to maintain accuracy while working at a fast pace
Excellent organizational skills and the ability to manage multiple priorities under tight deadlines
Proficiency with Microsoft Office and Windows-based systems, including solid working knowledge of Microsoft Excel
Good written and verbal communication skills, along with a strong customer service approach
Knowledge of medical terminology and the ability to type at least 45 words per minute preferred
Nice to have:
Previous experience handling medical records or working in a healthcare records environment is preferred
Familiarity with EMR or other electronic records systems is helpful
Knowledge of medical terminology and the ability to type at least 45 words per minute preferred