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Records Management Senior Group Manager

India, Mumbai · Job Posted June 10, 2026
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Job Description

The Records Management Sr. Group Manager is a Strategic Professional responsible for establishing and implementing enterprise Records Management Policy and Standards. The Records Management Sr. Group Manager is responsible for planning and implementation of the Records Management Standards, and will lead in advising all Businesses, Functions and Regions on procedures pertaining to Records Management. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. May be involved or responsible for diverse (cross-discipline) activities. Excellent communication skills required in order to negotiate internally and externally, often at a senior level.

Job Responsibility

  • Full management responsibility of a team or multiple teams, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions/terminations and budget approval
  • Drive and execute the Global Records Management Office strategy, particularly in the areas of identification, inventory, and lifecycle management of records
  • Develop and maintain strong partnerships and strategic relationships with internal and external audit groups, Business and Operational leadership, Global stakeholders, Regional/Global Technology, Legal and Archiving teams
  • Establish oversight of the Records Management Standards, and/or coordinate with regional and local teams to facilitate management responses during review cycles to ensure adherence to Records Management Standards enterprise wide
  • Establish and implement process and procedures for governing and adopting Citi record keeping policies, in compliance with all relevant regulations and respective business needs
  • Provide expert advice for Operational activities such as regional strategies, divestitures, third parties with records, legal/ tax holds, archiving etc
  • Develop and monitor relevant metrics to demonstrate the effectiveness and adherence of the Records Management Program. Perform reviews on business units
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
  • Drive compliance with applicable laws, rules and regulations pertaining to Records Management by adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Serve as the primary point of contact for all Records Management activities. Oversee the organizational structure, responsibilities, and staffing levels of Record Management Units (RMUs) and their respective staff, ensuring adequate coverage and expertise.
  • Manage and maintain the Records Management governance framework, ensuring alignment with organizational policies and regulatory requirements. Run and/or actively participate in relevant governance forums.
  • Ensure adherence to all relevant Records Management policies, standards, and procedures.
  • Oversee, analyze, and report on consolidated Records Management metrics, including exceptions, breaches, and remediation efforts. Identify trends and areas for improvement.
  • Oversee and manage Records Management issues and Corrective Action Plans (CAPs), including escalation and resolution, ensuring proper remediation implementation and tracking.
  • Support the Global Process MCA Profile [GPMP] control testing and monitor, track, and report on any issues identified through this process.

Requirements

  • 15+ years of experience, including 10+ years' managerial experience in a complex, financial organization, with particular focus in the data space highly preferred
  • Experience in Records, Data and Information Governance space highly preferred
  • Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • able to drive consensus, and influence relationships at all levels
  • Collaborates effectively by building partnerships and working well with others to meet shared objectives
  • Ability to gain confidence and trust of others through honesty, integrity and authenticity
  • Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
  • Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between understanding the big picture while paying close attention to detail
  • Organizational savvy
  • understands systems, management processes, knows where to go for information and how to interpret them.
  • Consistent record as Governance Lead, Compliance Lead or Risk & Control Lead, managing teams and large, strategic cross-functional projects, program/project management etc
  • Exceptionally strong interpersonal and executive communication skills required to drive consensus and influence relationships among a wide range of audiences
  • Ability to bring clarity to challenging problems and to help others engage in and embrace a solution
  • Proven thought leadership skills with the ability to translate ideas into relevant and value-added solutions and a demonstrated ability to lead change
  • Bachelor's/University degree, Master's degree preferred

Nice to have

  • Experience in Records, Data and Information Governance space highly preferred
  • particular focus in the data space highly preferred
  • Master's degree preferred
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